Help Center

Store Pickup General Information
What is the process for Pick Up Instore?
  • Add to bag & select Pick Up at checkout and place your order (product availability can vary by store location)
  • You'll get an email confirmation as soon as your order is ready for pickup
  • Visit the Macy's Location you choose on your order
  • The in store pickup location will be listed in your confirmation email
  • Provide your order email and a valid ID. This is required for your security and safety.
  • You are provided with your Macy's order

For more information regarding Store Pick Up Information, Click Here

How do I return an order I picked up in the store?
Can I have my item(s) gift wrapped?
Can I try my item(s) on after I pick them up?
Are registry items available to pick up in-store?