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My Account & Credit Card
Macy's Credit Card
How do I manage billing or payments for my Macy's Credit Card online?
How do I change my Macy's Credit Card billing address, email address or phone number online?
I was not able to complete my Macy’s Credit Card verification. What should I do?
What is Macy's new account discount?
Macy's Special Financing Events
Thanks for Sharing Program Update
How can I add an authorized buyer to my account?
What is the return check policy for New Jersey?
How can I activate my new card?
Contact Credit Customer Service
Where can I check the credit limit or available credit for my Macy’s Credit Card online?
How do I dispute Unauthorized or Fraudulent charges on my Macy's Account?
Why are some Macy's Credit Cards not red?
How many payments may I schedule to be processed on the same day for the same account?
I want to go paperless. How can I turn off my paper statements?
How can I dispute a charge on my Macy’s Credit Card?
Other Payment Options
What is a "net qualifying purchase"?
What are my options for upgrading to a Macy's American Express® Card?
How many individual online payments may I schedule for my account to be processed during a single billing period?
How do I cancel or edit an AutoPay or a one-time payment?
Can I apply for a Macy's Credit Card online?
Macy's American Express® Card Chip Technology
How do I set up AutoPay?
About Macy's Mobile App
Is there an International Transaction Fee for my Macy's American Express® Card?
Check Return Policy
I already have one Macy’s Credit Card added to my macys.com account. How do I add a second card?
How do I dispute the balance of my Gift Card?
How do I add my Macy's Credit Card to my existing macys.com account?
My Account & Profile
How do I add and use Offers in my Wallet?
How do I manage my password and email address online?
What are the benefits of creating a macys.com account?
How do I add, remove, or use credit cards in my macys.com Wallet?
Macy's Review Squad
Where is the Manage Subscription page?
What is the Macy's App In-Store Mode?
How do I unsubscribe from Macy's emails and text messages?
Why is my Macy's online profile locked?
How do I change my email address or password on my Macy's account?
What are Lists and how do they work?
What is My Wallet and how does it work?