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How can I change or cancel my macys.com order after it has been submitted?
Order change timeframe

In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.

  • Online shipped orders: 30 minutes to change or cancel your order
  • In Store Pick Up: 15 minutes to change or cancel your order
  • Same-Day Delivery: 15 minutes to change or cancel your order

Changing your order
Canceling an order online
Inability to cancel an order

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