<ul><li data-block-key="s1aqm">In order to get your orders to you as quickly as possible, we have a limited window to change or cancel orders.<ul><li data-block-key="de8cm">Online shipped orders: 30 minutes to change or cancel your order</li><li data-block-key="9d4o5">Store or Curbside Pick Up: 15 minutes to change or cancel your order</li><li data-block-key="k3gq">Same-Day Delivery: 15 minutes to change or cancel your order<ul><li data-block-key="a0is8">Note: Cancel/Change window timeframes are an estimate based on typical processing times. You may occasionally encounter shorter or longer change/cancel timeframes based on actual processing.</li></ul></li></ul></li></ul> <ul><li data-block-key="9mofl">Quick Links<ul><li data-block-key="b6eh"><a href="https://www.macys.com/purchases/online">Order Look Up</a> - If your order is not showing an option to cancel this indicates your order is already in processing and can no longer be canceled.</li><li data-block-key="6ou47"><a href="https://customerservice-macys.com/articles/store-pick-up-information">Store Pick Up</a></li><li data-block-key="2v6gj"><a href="https://customerservice-macys.com/articles/contact-free-curbside-pickup">Curbside Pick Up</a></li></ul></li></ul>

Order change timeframe

<ul><li data-block-key="r68tm">After your order has been submitted, you have approximately 30 minutes to change certain information (if you are calling in, please be mindful of hold times):<ul><li data-block-key="bm9qw">Shipping information such as name, address, or phone number</li><li data-block-key="zxyhy">Item color or size</li><li data-block-key="f0npd">Adding or removing items </li></ul></li></ul><ul><li data-block-key="w7gzl">The following information cannot be changed once an order has been placed:<ul><li data-block-key="os8rs">Payment method</li><li data-block-key="6rqr7">Billing information such as name, address, or phone number</li></ul></li></ul> <ul><li data-block-key="7juyi">To request changes to your order, you must contact Customer Service at <a href="tel:1-800-289-6229">800-289-6229</a>. Your method of payment may need to be re-authorized if changes are made to your order, so please have it available</li></ul>

Changing your order

Whether you&#x27;re signed in using your Macy&#x27;s account or you checked out as a guest, you have approximately 30 minutes to cancel your order online from the time it was submitted. If your order is not showing an option to cancel this indicates your order is already in processing and can no longer be canceled.If you&#x27;re signed in using your Macy&#x27;s account:<ul><li data-block-key="mn7rt">Select the Order Details link of the order you wish to cancel</li><li data-block-key="nylpp">Select the Cancel Order link on the Order Details page</li><li data-block-key="bw24v">Once the cancel confirmation appears, select Yes to confirm that you are canceling the order</li><li data-block-key="ajps7">You&#x27;ll receive an email confirmation that your order has been canceled</li></ul>If you checked out as a guest:<ul><li data-block-key="amaip">Visit <a href="https://www.macys.com/purchases?">Macy&#x27;s Purchase History</a> to utilize the lookup feature using your order</li><li data-block-key="bungz">Select the Cancel Order link on the Order Details page</li><li data-block-key="y6sv2">Once the cancel confirmation appears, select Yes to confirm that you are canceling the order</li><li data-block-key="xwjes">You&#x27;ll receive an email confirmation that your order has been canceled</li></ul>

Canceling an order online

If you’re unable to cancel your order, you can:<ul><li data-block-key="r8tf7">Contact Customer Service at <a href="tel:1-800-289-6229">800-289-6229</a> after you receive your shipping confirmation email and ask if your order can be returned to sender. We will do our best to have the package returned, but unfortuantely, there is no guarantee we will be successful.</li></ul> If we are not able to have your order returned, you can:<ul><li data-block-key="8gwvc">Refuse the package at the time of delivery. Let the carrier know you would like to have your order returned to sender. We will process a refund within 10 days of receipt. -or-</li><li data-block-key="ud9lr">Return your purchase by mail or in store –for more info on returns, here’s our <a href="https://www.customerservice-macys.com/app/answers/detail/a_id/140">Return Policy</a><ul><li data-block-key="2977l">Note: Returning in-store is the quickest way to receive a refund</li></ul></li></ul>

Inability to cancel an order

<ul><li data-block-key="ng96k">Since stock is unique to each store location we are unable to change a shipped order to a store pickup or change a store pick-up to a shipped order. You would need to replace the order and cancel or return the previous order accordingly.</li></ul>

Can I change my order to store or curbside pickup?

<ul><li data-block-key="30xv5">CHANGE or UPDATE: Once you have placed your store pick-up/ curbside order we are unable to make changes to the order. You may cancel your order if it is still within the change window or place a new order for any additional items. Store stock will vary from location to location and some items may only be available online.</li></ul><ul><li data-block-key="bfuug">CANCEL: You can cancel your order online within 15 minutes of placing it. If you don’t see a cancel option, it means your order is being processed and cannot be canceled. If you no longer want the order, it will be automatically canceled if it is not picked up within 7 days. After the 7th day a refund will be issued to your original form of payment.</li></ul><ul><li data-block-key="5suh6">LOCATION CHANGE: Since merchandise is specific to individual store stock, we are unable to change the pick-up location to another store location or to warehouse fulfillment. You would need to place a new order and choose the alternate store location pending stock availability and cancel or return your original order.</li></ul>

Can I Make Changes to my Store or Curbside Pick-Up Order?

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