Pickup hours are 11am-5pm, Monday-Friday
After you place your order, you have 15 minutes to make changes or cancel it.
We're offering Curbside Pickup at select locations. To see if it's available at a Macy's near you, click here
Who can pick up your order?
If you place an order online, you are the primary pickup person. If you believe that you may not be able to pick up the order, you can designate an alternate pickup person during Checkout. These are the only two people who can pick up the order.
When you arrive to pick up your order, you’ll need your Ready for Pickup email and a valid government-issued ID.
At this time, returns can only be processed through our online returns process to keep our colleagues and customers safe.
You can access your curbside order via the confirmation email that you receive after placing your order. Effective on 03/08(Android) and 03/22(iOS), you can also access to your curbside orders within the Macy's app. This enhancement provides directions on where to meet our team for curbside delivery and allows you to check in when you have arrived all within the Macy's mobile app.