Every order is unique, so reasons for delay or cancellation may vary. Reasons include, but are not limited to:
If any of these apply, we may contact you for additional verification. Your order will be canceled if we’re unable to reach you.
If your order has been canceled in whole or in part, you will receive an email notifying you of the cancelation.
Once you have placed your order for pickup in-store, a a Store Colleague will find the item and put it aside for you. In some cases, an item from your order has been purchased in-store and is no longer available. You will be notified by email if any items from your order are unavailable.
Also, if your order is not picked up within seven days, it will be canceled.
Orders over $500 require a signature when the delivery arrives. If you are unavailable to accept the delivery after multiple attempts, your order will be canceled. Orders under $500 don't require a signature and will be left at the delivery address.
If this happens, verify the following information:
If this happens, it’s likely there was an issue with our inventory, and during the fulfillment process, the item was no longer available.
While Macy's always tries to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.