Help Center

Why is my order arriving in multiple shipments?

We make every effort to ship your items together, but there will be times when we may have to divide your order into multiple shipments. Common reasons for this:

  • Availability of items ordered
  • Ordered items are shipping from different fulfillment centers
  • Order item(s) are shipping directly from the vendor

If your order has to be divided, we'll send you a confirmation email advising you of:

  • The expected ship dates.
  • The items expected to ship in each shipment.

Note: When we divide an order into multiple shipments, you won't be charged any additional fees. We divide the shipping cost provided at Checkout across the multiple shipments when your order is charged, and you won't be charged until your order ships. Also, the original authorization hold will remain until all shipments have been completed.

Track Your Order to get the latest information on your order status.

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