We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Start a return here.

Store returns are free.

Return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. Sign up for Star Rewards here.

Other conditions are noted below.

Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

New or gently used cosmetic or fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

• Items purchased in a store must be returned to a store.
• Items purchased online can be returned to a store or by initiating the return online. 
• Items shipped and sold by sellers must be returned by initiating the return online.
• All sales are final and are not eligible for return.
• Maternity & Nursing
• Bras
• Maternity Panties
• Bras
• Panties
• Grocery & Gourmet
• Food
• Coffee & Tea &
• Beverages
• Dry Shampoo
• Feminine Care
• Condoms & Contraceptives
• Lubricants
• Sexual Performance Enhancers
• Vibrators & Adult
• Toys
• Maternity Hospital Kits
• Dog Food
• Dog Treats
• Cat Food
• Cat Treats
• Cat Litter &
• Cleaning
• Live Botanicals
• Underwear

Free returns exclude gift cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture, mattresses, Last Act, and area rugs. Free returns do not apply to international orders.

>See Furniture & Mattress Return Policies Here

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