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What is Macy's return policy?
Return Policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

  • Items purchased in a store must be returned to a store.
  • Items purchased online can be returned by mail or to a store.
  • Need to return a purchase? > Start A Return Here

>See Furniture & Mattress Return Policies Here

How to make a return
How refunds are received
How store refunds are credited
Conditions to the 90-Day Return Policy
How to make an exchange

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