Macy's Return Policy | Macy's Customer Service

Macy's Return Policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. See below for exceptions.

Click here to start a return.

Store returns are free.
Star Reward members receive free Return Shipping.
Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from your refund.
Click here to become a Macy's Star Rewards member today!
Please Note Macy's reserves the right to limit returns or exchanges with or without a valid receipt.

Click here for Furniture and Mattress Return Policy information.

Return Conditions

Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return.
Items purchased in a store must be returned to a store.
Items purchased online can be returned to a  store or by initiating the return online.
Items shipped and sold by Third Party Sellers can be returned to a store or by initiating the return online. However, it is recommended to initiate the return online.

Gift Registry Returns

The time limits for gift registry returns are calculated from the event date:

If the item was purchased prior to the occasion or event date, items may be exchanged or returned (with receipt) 90 days from the event date.
If the item was purchased after the occasion or event date, items may be exchanged or returned (with receipt) 90 days from the purchase date.

Buy One Get One (BOGO) Returns

When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

Here are some examples:

Buy One, Get One Free: If your qualifying items are $30 and $20, the discount will be $20 and spread proportionally across both items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.
Buy One, Get One 50% Off: If your qualifying items are $30 and $20, the discount will be $10 and will be spread proportionally across both items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.

Exceptions to the Return Policy

Departments	Additional Conditions
Area Rugs	Note: Delivery fees and surcharges will not be refunded on Area Rugs. Returns based on preference must be returned in the original condition and include packing materials. Online purchased Area Rugs: Returns can only be made by mail or at select Macy’s stores with a Fine Rug Gallery department. Contact Customer Service at 800-289-6229 between 10 AM – 10 PM ET daily within 30 days of delivery to request a return. In-Store purchased Area Rugs: Returns can be made at The Fine Rug Gallery located in select Macy's stores within 30 days from receipt. Contact us at 888-241-8288 (available Mon-Fri, 9 AM-5 PM ET) to arrange a pickup for your return (pickup fees may apply).
Altered or Personalized Merch.	Altered or Personalized Merch. are final sale. No returns, exchanges, or price adjustments are allowed.
All Mattresses	Try for 120 days, and if not completely satisfied you have 14 days to contact Macy’s Customer Service to schedule a one-time re-selection or return. The bedding must be undamaged, unsoiled, and free of stains. Worry No More® Protection plan fees will be refunded so long as the complimentary mattress pad is also returned. Please note that your delivery fee will not be refunded. A $99.00 pickup fee will be charged and a 15% preference fee will apply. For full Mattress return policy click here
Backstage	Returns are accepted within 30 days of purchase. Merchandise must be unworn and unaltered with original tags attached and be accompanied by the original receipt and may only be returned to a Macy's Backstage location.
bluemercury Merchandise	bluemercury merchandise can be returned by mail, or to a Macy's store with a bluemercury shop. We are unable to accept merchandise purchased from bluemercury stand-alone stores.
Designer Merchandise	Alexandre London custom orders are not eligible for return or exchange. Burberry accepts returns of unused and unaltered items for exchange or refund within 14 days of purchase (regular and sale priced) only at Macy's Herald Square. All returns must have the Burberry tags and, where applicable, hygiene seal is attached and be accompanied by the original receipt. Please note it is not possible to refund or exchange personalized items and, in the interest of hygiene, pierced earrings. Louis Vuitton All merchandise (except personalized and made-to-order items) may be exchanged or returned for a full refund within 30 days of the original purchase date when accompanied by the original sales receipt. All merchandise must be in perfect sellable condition. For fragrance returns, the crystal packaging and/or packaging with stickers and adhesive labels must remain sealed, unopened, and not tampered with for an exchange or refund to be accepted. Any fragrance purchases with customized engraved bottles are not eligible for exchange or refund. Merchandise purchased at Macy's Louis Vuitton may only be returned at Macy's Herald Square or Macy's Roosevelt Field. Gucci merchandise can be returned within 14 days to Macy's Herald Square. Longchamp merchandise can be returned within 30 days to Macy's Herald Square.
Fine and Bridge Jewelry and All Watches	Jewelry and watches can be returned with price tags attached within 30 days of purchase. If a piece of jewelry or a watch is returned, the item undergoes an inspection process that lasts up to 14 business days. Credit will be issued after the inspection has occurred. Special order merchandise and items that have been altered for size are not eligible for return or exchange.
Finish Line	Finish Line merchandise purchased from Macy's accepted for return within 30 days of purchase as long as your item is unworn and in saleable condition.
Free Return Exclusions	Free Returns do not apply to lamps, wall mirrors, furniture, beds, or area rugs.
Food Beverages and Live Plants	Food, beverage, and live plants items are not eligible for return or exchange.
Gift Cards	Electronic Gift Card and Physical Gift card items are Final sale. No returns, exchanges, or price adjustments are allowed.
Items Shipped and Sold by Third Party Sellers	Items shipped and sold by Third Party Sellers must be returned directly to the seller within 30 days of purchase. Refunds will be processed when the item is received by the seller. Free returns can be initiated online in your purchase history and are processed more quickly than in-store returns. Dyson and Mac Duggal are excluded from the extended Holiday Return window and remain eligible to return 30 days of purchase. Final Sales Items Plants Food items Coffee, Tea & Beverages Grocery & Food Items Family Planning/Lifestyle Products Live Botanicals Pet Food/Products
Last Act Merchandise	Last Act merchandise is Final Sale and sold “As Is”. No returns, exchanges, or price adjustments are allowed.
Gourmet Gifts	Gourmet Gifts merchandise is not eligible for return or exchange.
Gift with Purchase	If you return the qualifying item(s) the bonus gift(s) you received must also be returned. If you return the qualifying item(s) without the bonus gift(s) your return may not be processed or you may be charged for the bonus gift(s).
LensCrafters @Macy's	You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in-store. Note: Eyewear purchased online must be returned directly to the vendor via mail and cannot be returned to Macy's store.
Lighting	Lighting returns due to customer preferences must be made by contacting Customer Service at 800-289-6229 within 30 days of receipt. Must be in original condition and with original packaging. Can't be returned to the store or furniture galleries. Shipping fees and surcharges will not be refunded. A restocking fee of 15% will be assessed.
Locker Room by Lids Merchandise	Returns are accepted at any Macy's store within 30 days from the purchase date. Last Act merchandise is Final Sale and sold “As Is”. No returns, exchanges, or price adjustments are allowed.
Macy's Beauty Box	Macy's Beauty Box merchandise is not eligible for return or exchange.
Macy’s Bridal Salon by Demetrios	All sales are final and are not eligible for return.
Maternity	Merchandise must be returned within 30 days of purchase and must be in saleable condition with tags still attached. Items are not returnable if worn, altered or tags removed.
Pandora Jewelry	All returns/exchanges must be made at Pandora Shops in Macy’s stores that carry Pandora Jewelry.
ReBag (pre-owned merchandise)	Returns must be mailed back to the seller within 30 days of purchase, if you are not satisfied with your pre-owned watch, jewelry, or handbag purchase. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging. Returns are NOT accepted in-store.
Sunglass Hut	Return of merchandise, in original condition, must be within 30 days of purchase. Sunglasses should be returned to the SGH shop inside Macy’s.
Tech Watches	Tech watches with original tags and packaging can be returned within 30 days of purchase. Special order merchandise and items that have been altered for size are not eligible for return or exchange.
The Fine Rug Gallery	Customer must contact us within 30 days of purchase or delivery if items do not meet expectations. We will accept rugs for return only with a valid receipt and only in unused and undamaged condition. If you’d like to return your purchase without selecting a new or replacement rug, any delivery fee paid will not be refunded. Returns or exchanges can only be accepted at The Fine Rug Gallery, at select Macy’s stores. Final Sale Rugs: All Last Act! Rugs are Final Sale and sold in “As-Is” condition and are not subject to further service, cancellation or return. No returns, exchanges, or price adjustments are allowed. This policy is stated on our sales check and acknowledged at time of purchase.
Toys R Us	We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Returned items must be in original condition with original tags. Shipping and delivery fees are non-refundable. Macy’s will not accept ToysRUs.com returns in our Stores or online. Please visit ToysRUs.com/help for details on their return policy.

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