We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase for free Conditions are noted below: Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

• Items purchased in a store must be returned to a store.
• Items purchased online can be returned by mail or to a store.
• Items shipped and sold by sellers must be returned to the seller.
• Need to return a purchase? > Start A Return Here

>See Furniture & Mattress Return Policies Here

We offer free returns in-store or by mail. Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise, and area rugs. Free returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service.
Return to a store:

Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.

No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you.

At this time, we are unable to process returns at curbside.

Return by mail:

Only items purchased online can be returned by mail. Start A Return

Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.

Mail-in returns are free for Star Rewards members. For all other customers, if you choose a mail-in return option, a $9.99 return shipping fee will be deducted from your refund. Store returns are always free. Sign up here!

• You have proof of purchase: If you have your original receipt, the credit card you used to purchase, your return label or packing slip, you will get a refund in the original form of payment
• It was a gift: If you have a gift receipt, a return label or a bridal registry number, you will get a refund in the form of a store credit
• You don't have proof of purchase: You may still be eligible for store credit for the item's lowest selling price within the last 180 days

Store credit may be issued as an EZ Exchange Card (can be used like a Macy's Gift Card online or in-store) or Merchandise Certificate (can be used in-store only).

We will credit your account(s) within 10 business days of receiving your return. It may take several days to post activity to your account. For purchases made with multiple forms of payment, your credit accounts will be refunded the amount originally charged and the remaining amount may be issued in the form of a Macy's Happy Returns card or a Merchandise Only Certificate mailed to your billing address in approximately 2–4 weeks.

Can I return items from a Buy One Get One (BOGO) offer?

Yes, but your refund amount for each item will be proportionally reduced.   When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

Here are some examples:

• Buy One, Get One Free: If your qualifying items are $30 and $20, the discount will be $20 and spread proportionally across both items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.
• Buy One, Get One 50% Off: If your qualifying items are $30 and $20, the discount will be $10 and will be spread proportionally across both items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.

< Back to Returns