Holiday Return Policy
We are happy that Macy's is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied, we will gladly accept most returns by mail or in stores within 30 days of purchase. For the holiday season, Macy's is extending our return acceptance timeframe. Effective on purchases starting October 7, 2024, most merchandise purchased at Macy's or macys.com will be accepted for return until Jan. 31, 2025.
We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. See below for exceptions. Start a return here.
Return Conditions
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used cosmetic or fragrance products purchased at Macy's that do not meet your needs will be accepted for return.
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