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What is Macy's return policy?

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

Furniture & Mattress Return Policies

How to make a return
How to make an exchange
How refunds are received
How store refunds are credited
Exceptions to the 90-Day Return Policy

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