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What is Macy's return policy?
Return Policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase. Start a return here.

Store returns are free.

As of August 2, 2023, return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. Sign up for Star Rewards here.

Other conditions are noted below.

Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

New or gently used cosmetic or fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

  • Items purchased in a store must be returned to a store.
  • Items purchased online can be returned to a store or by initiating the return online
  • Items shippedandsoldby sellers must be returned by initiating the return online.

Free returns exclude gift cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture, mattresses, Last Act, and area rugs. Free returns do not apply to international orders.

>See Furniture & Mattress Return Policies Here

How to make a return
What are the Return Shipping Fees?
What if my delivered order is damaged, broken, or defective?
Gift Registry Returns
How refunds are received
How store refunds are credited

Conditions to the 30-Day Return Policy

How to make an exchange

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