Help Center

What is Macy's return policy?
Return Policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 30 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

  • Items purchased in a store must be returned to a store.
  • Items purchased online can be returned by mail or to a store.
  • Items shipped and sold by sellers must be returned to the seller.
  • Need to return a purchase? > Start A Return Here

>See Furniture & Mattress Return Policies Here

How to make a return
What if my delivered order is damaged, broken, or defective?
Gift Registry Returns
How refunds are received
How store refunds are credited

Conditions to the 30-Day Return Policy

How to make an exchange

< Back to Returns