We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free <a href="#conditions">Conditions are noted below.</a> Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.Any new or gently used Cosmetic or Fragrance product purchased at Macy&#x27;s that does not meet your needs will be accepted for return.<ul><li>Items purchased in a store must be returned to a store.</li><li>Items purchased online can be returned by mail or to a store.</li><li>Need to return a purchase? <a href="https://www.macys.com/purchases/easyreturns">&gt; Start A Return Here</a></li></ul>&gt;<a href="https://www.customerservice-macys.com/app/answers/detail/a_id/337#FurnitureMattressReturns">See Furniture &amp; Mattress Return Policies Here</a>

Return Policy

We offer free returns in-store or by mail. Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, and area rugs. Free returns do not apply to international orders. There is a charge for scheduled return pickup in areas offering the service. Return to a store:Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you.At this time, we are unable to process returns at curbside. Return by mail:Only items purchased online can be returned by mail. <a href="https://www.macys.com/purchases/easyreturns">Start A Return</a> Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box to ensure you receive your refund without further delays.

How to make a return

<ul><li>You have proof of purchase: If you have your original receipt, the credit card you used to purchase, your return label or packing slip, you will get a refund in the original form of payment</li><li>It was a gift: If you have a gift receipt, a return label or a bridal registry number, you will get a refund in the form of a store credit</li><li>You don&#x27;t have proof of purchase: You may still be eligible for store credit for the item&#x27;s lowest selling price within the last 180 days</li></ul>Store credit may be issued as an EZ Exchange Card (can be used like a Macy&#x27;s Gift Card online or in-store) or Merchandise Certificate (can be used in-store only).We will credit your account(s) within 10 business days of receiving your return. It may take several days to post activity to your account. For purchases made with multiple forms of payment, your credit accounts will be refunded the amount originally charged and the remaining amount may be issued in the form of a Macy&#x27;s Happy Returns card or a Merchandise Only Certificate mailed to your billing address in approximately 2–4 weeks.Can I return items from a Buy One Get One (BOGO) offer?Yes, but your refund amount for each item will be proportionally reduced.   When you purchase items as a Buy One Get One offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item. If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount. Here are some examples:<ul><li>Buy One, Get One Free: If your qualifying items are $30 and $20, the discount will be $20 and spread proportionally across both items. The $30 item will be reduced by $12 and the $20 item will be reduced by $8. The original $30 item will result in a refund of $18 and the original $20 item will result in a refund of $12.</li><li>Buy One, Get One 50% Off: If your qualifying items are $30 and $20, the discount will be $10 and will be spread proportionally across both items. The $30 item will be reduced by $6 and the $20 item will be reduced by $4. The original $30 item will result in a refund of $24 and the original $20 item will result in a refund of $16.</li></ul>

How refunds are received

Once your return is received in store, we will process your credit immediately. If you provide us with an email address, we will email you once your return is received and your credit is processed. Depending on your bank&#x27;s processing time, your credit may take a few days to reflect on your account.

How store refunds are credited

<h4><a data-id="conditions" href="#conditions" id="conditions">Conditions to the 90-Day Return Policy</a></h4><a href="#apple-products">Apple Products</a><a href="#area-rugs">Area Rugs</a><a href="#backstage-merchandise">Backstage Merchandise</a><a href="#bluemercury-merchandise">Bluemercury Merchandise</a><a href="#designer-merchandise">Designer Merchandise</a><a href="#dresses">Dresses</a><a href="#fine-jewelry-bridge-jewelry-and-watches">Fine Jewelry, Bridge Jewelry, &amp; Watches</a><a href="#finish-line-shoes">Finish Line Shoes</a><a href="#food-beverage-and-live plants">Food, Beverage, &amp; Live Plants</a><a href="#last-act-merchandise">Last Act Merchandise</a><a href="#lenscrafters-@-macy&#x27;s">LensCrafters @ Macy&#x27;s</a><a href="#lighting">Lighting</a><a href="#macy&#x27;s-beauty-box-items">Macy&#x27;s Beauty Box Items</a><a href="#maternity">Maternity</a><a href="#personal-care-items-and-small-electrics">Personal Care Items &amp; Small Electrics</a><a href="#sunglass-hut">Sunglass Hut</a><a href="#tech-accessories">Tech Accessories</a><a href="#tech-watches">Tech Watches</a><a href="#toys">Toys</a><hr/><h3>Apple Products</h3><ul><li>Apple products can be returned within 14 days of purchase</li><li>Apple merchandise can only be returned to Macy&#x27;s stores selling Apple products; Apple items purchased online can be returned by mail or at applicable stores</li></ul><a href="#top">Back To Top</a><h3>Area Rugs</h3>Note: Delivery fees and surcharges will not be refunded on Area Rugs. Returns based on preference must be returned in the original condition and include packing materials.<ul><li>Area Rugs purchased online: Returns can only be made by mail or at select Macy’s stores with a Fine Rug Gallery department. Contact Customer Service at 800-289-6229 between 10 AM – 10 PM EST daily within 30 days of delivery to request a return.</li><li>Area Rugs purchased in-store: Returns can be made at The Fine Rug Gallery located in select Macy&#x27;s stores within 7 days from receipt. Contact us at <a href="tel:888-241-8288">888-241-8288</a> (available Mon-Fri, 9 am-5 pm ET) to arrange a pickup for your return (pickup fees may apply).</li></ul><a href="#top">Back To Top</a><h3>Backstage Merchandise</h3>Returns accepted within 30 days of purchase. Merchandise must be unworn and unaltered with original tags attached and be accompanied by the original receipt and may only be returned to a Macy&#x27;s Backstage location.<a href="#top">Back To Top</a><h3>bluemercury Merchandise</h3>bluemercury merchandise can be returned by mail, or to a Macy&#x27;s store with a bluemercury shop. We are unable to accept merchandise purchased from bluemercury stand-alone stores.<a href="#top">Back To Top</a><h3>Designer Merchandise</h3>Designer merchandise including Gucci, Longchamp and Tous can be returned with tags attached within 14 days of purchase to a Macy&#x27;s store carrying the brands.<ul><li>Alexandre London custom orders are not eligible for return or exchange</li><li>Burberry merchandise can be returned within 30 days of purchase or sale merchandise can be returned within 14 days of purchase at Macy&#x27;s Herald Square. All returns must have the Burberry tags attached and, where applicable, hygiene seal attached. All returns must be include the original receipt</li><li>Louis Vuitton merchandise can be returned within 30 days of purchase at Macy&#x27;s Herald Square</li></ul><a href="#top">Back To Top</a><h3>Dresses</h3>Dresses can be returned within 60 days of purchase.<ul><li>Dress must be in saleable condition with tags still attached</li><li>Items are not returnable if worn, altered, or tags removed</li></ul><a href="#top">Back To Top</a><h3>Fine Jewelry, Bridge Jewelry, &amp; Watches</h3><ul><li>Jewelry and watches can be returned with price tags attached within 60 days of purchase</li><li>If a piece of jewelry or a watch is returned, the item undergoes an inspection process that lasts up to 14 business days. Credit will be issued after the inspection has occurred.</li><li>Special order merchandise and items that have been altered for size are not eligible for return or exchange</li></ul><a href="#top">Back To Top</a><h3>Finish Line</h3>Finish Line return of merchandise must be within 45 days of purchase, in the original packaging, and in saleable condition.<a href="#top">Back To Top</a><h3>Food Beverage &amp; Live Plants</h3>Food, beverage, and live plants items are not eligible for return or exchange.<a href="#top">Back To Top</a><h3>Last Act Merchandise</h3>Last Act merchandise is Final Sale and sold “As Is”. No returns, exchanges, or price adjustments are allowed.<a href="#top">Back To Top</a><h3>LensCrafters @ Macy&#x27;s</h3>You can return your eyewear for a full refund or replace them within 30 days of the dispense date, which is the day they arrive at your home or the day you purchase them in-store.Note: Eyewear purchased online must be returned directly to the vendor via mail and cannot be returned to Macy&#x27;s store.<a href="#top">Back To Top</a><h3>Lighting</h3>Lighting returns due to customer preferences must be made by contacting Customer Service at <a href="tel:18002896229">800-289-6229</a> within 30 days of receipt.<ul><li>Must be in original condition and with original packaging</li><li>Can&#x27;t be returned to the store or furniture galleries</li><li>Shipping fees and surcharges will not be refunded</li><li>A restocking fee of 15% will be assessed</li></ul><a href="#top">Back To Top</a><h3>Locker Room By Lids Merchandise</h3>Returns are accepted at any Macy&#x27;s store within 90 days from the purchase date. Last Act clearance items must be returned within 30 days from the purchase date.<a href="#top">Back To Top</a><h3>Macy&#x27;s Beauty Box Items</h3>Macy&#x27;s Beauty Box merchandise is not eligible for return or exchange.<a href="#top">Back To Top</a><h3>Maternity</h3>Select Maternity Brands: Items purchased online must be returned to the vendor by mail only. Items cannot be returned to Macy&#x27;s stores. Returns are accepted within 30 days from the purchase date and must be in saleable condition with tags still attached. Items are not returnable if worn, altered or if tags are removed.<a href="#top">Back To Top</a><h3>Personal Care Items &amp; Small Electrics</h3>Return of merchandise must be within 60 days of purchase in the original packaging and in saleable condition.<a href="#top">Back To Top</a><h3>Sunglass Hut</h3>Sunglass Hut purchases can be returned in their original condition within 90 days of purchase.<a href="#top">Back To Top</a><h3>Tech Accessories</h3><ul><li>Returns accepted within 14 days of purchase. Tech Accessories must be returned with all packaging and accessories to get a refund.</li><li>Special order merchandise and items that have been altered for size are not eligible for return or exchange</li></ul><a href="#top">Back To Top</a><h3>Tech Watches</h3><ul><li>Tech watches with original tags and packaging can be returned within 30 days of purchase</li><li>Special order merchandise and items that have been altered for size are not eligible for return or exchange</li></ul><h3></h3><h3><a data-id="Toys" href="#Toys" id="Toys">Toys</a></h3><ul><li>We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase. Returned items must be in original condition with original tags. Shipping and delivery fees are non-refundable.</li></ul><a href="#top">Back To Top</a>

Conditions to the 90-Day Return Policy

Exchanges to a store :Items purchased in a store must be exchanged at a store. Items purchased online can be exchanged at a store, or returned by mail and a new order for the item can be made online. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you. Exchanges by mail:Only items purchased online can be returned by mail. Once you complete your return, place a new order for the item at the current selling price. <a href="https://www.macys.com/purchases/easyreturns">Start A Return</a>

How to make an exchange

&lt; Back to <a href="https://customerservice-macys.com/category/returns">Returns</a>