For the holiday season, Macy's is extending our return acceptance timeframe. Effective on purchases starting October 2, 2023, most merchandise purchased at Macy's or macys.com will be accepted for an extended return period until Jan. 31, 2024. See below for exceptions.Start a return here.
Store returns are free.
Return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. Sign up for Star Rewards here.
Other conditions are noted below.
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used cosmetic or fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
Free returns exclude gift cards, food, gourmet gifts, Beauty Box, lamps, wall art, mirrors, furniture, mattresses, Last Act, and area rugs. Free returns do not apply to international orders.
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