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What is Macy's return policy?

Effective on purchases starting October 3, 2022, most merchandise purchased at Macy's or macys.com will be accepted for return until Jan. 31, 2023. Click here for the Holiday 2022 return policy.

Return Policy

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free Conditions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.

  • Items purchased in a store must be returned to a store.
  • Items purchased online can be returned by mail or to a store.
  • Items shipped and sold by sellers must be returned to the seller.
  • Need to return a purchase? > Start A Return Here

>See Furniture & Mattress Return Policies Here

How to make a return
What if my delivered order is damaged, broken, or defective?
Gift Registry Returns
How refunds are received
How store refunds are credited
Conditions to the 90-Day Return Policy
How to make an exchange

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