Save time and money, plus there's no need to schedule a delivery. Some furniture items ship directly from the vendor to arrive at your door via UPS Ground. Parcel shipping surcharges are assessed during Checkout and will vary based on size and weight.

If your merchandise is ready to deliver, you can choose a delivery date at Checkout that works best for you. If your merchandise is on order, we'll contact you when it's in stock and ready to deliver to schedule your delivery date. You must be available to receive your order on your scheduled delivery date, and a time window will be provided to you the day before delivery.

Delivery and setup will be coordinated by Imperial. If you need to update or change your planned delivery appointment please contact Imperial at [email protected] or call (201) 438-1893 (TTY: 711).

Our White Glove Delivery, provided with scheduled delivery service, features top-quality care and includes the following:

• Unloading Merchandise
• Bringing Merchandise Inside
• Merchandise Set in Room of Choice
• Unboxing
• Assembly
• Packaging Removal & Cleanup

With White Glove Delivery, you'll receive special attention:

• No heavy lifting: the team delivers to your room of choice, plus furniture is unpacked and assembled
• Cleanliness: the team wears shoe covers to protect your home, vacuums any mess, and removes any packaging
• Customer satisfaction: the team inspects the new merchandise, moves similar-sized furniture as necessary to fit the new piece, demonstrates features, and assists with customer service if any issues arise during delivery
  

Scheduled White Glove Delivery fees

White Glove Delivery base fee is $125 with each additional piece $60.

• The maximum you'll pay for this premium service is $299
• White Glove Delivery excludes cribs, which are delivered for $25-$36 but don’t include assembly and setup
• All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated. Contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP Code.

Our Room of Choice scheduled delivery service, includes the following:

• A call when the drivers are on their way prior to your 2-4 hour delivery window
• Unloading Merchandise
• Bringing Merchandise Inside
• Merchandise Set in Room of Choice
• Discuss potential layout/setup of item(s) being delivered
• Discuss any potential hazards in and around the requested room location
• Use pads to protect your home while transporting your furniture
  • Pads and door protectors are used to protect walls and doorways
• Wear shoe covers so as not to track dirt/mud into your home
• Review any special requests for moving furniture as needed
  • Furniture can be moved to another room on the same floor but only like items of those being delivered may be moved on the same floor/level
  • If the furniture must be disassembled before it can be moved, our delivery teams are not permitted to disassemble furniture
• Receive Signature from customer upon completion of delivery
• Assist you with Customer Service on any issues that arise during delivery

For Room of Choice delivery, the following is NOT included:

• Assembling the merchandise
• Unpacking the merchandise
• Removing the packing material
• Relocating the merchandise once the initial room of choice has been made

Scheduled Room of Choice Delivery fees:

• Delivery base fee is $100 with each additional piece $60
• The maximum you'll pay for this service is $299
• All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated. Contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP Code.

Our Inside Home scheduled delivery service, includes the following:

• A call when the drivers are on their way prior to your 2-4 hour delivery window
• Unloading the Merchandise
• Our team will deliver your merchandise through your front door, garage door, or the first dry area of your choice
  
  

For Inside Home delivery, the following is NOT included:

• Assembling the merchandise
• Unpacking the merchandise
• Removing the packing material
• Change the entrance location once the initial choice has been made

Scheduled Inside Home Delivery fees:

• Delivery base fee is $75 with each additional piece $60
• The maximum you'll pay for this service is $299
• All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated. Contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP Code.

• Click here for the Furniture and Mattress Delivery Fees Chart
• We want you to be completely satisfied with your furniture purchase! If you have any issues or concerns with your order or delivery, please call us toll-free at:
  • 1 (888) 822-6229 (TTY: 711)

Save time and money, plus there's no need to schedule a delivery. Some mattresses ship directly from the vendor to arrive at your door via UPS Ground. Parcel shipping surcharges are assessed during Checkout and will vary based on size and weight.

If your merchandise is ready to deliver, you can choose a delivery date at Checkout that works best for you. If your merchandise is on order, we'll contact you when it's in stock and ready to deliver to schedule your delivery date. You must be available to receive your order on your scheduled delivery date, and a time window will be provided to you the day before delivery.

Our White Glove Delivery, provided with scheduled delivery service, features top-quality care and includes the following:

• Unloading Merchandise
• Bringing Merchandise Inside
• Merchandise Set in Room of Choice
• Unboxing
• Assembly
• Packaging Removal & Cleanup

With White Glove Delivery, you'll receive special attention:

• No heavy lifting: the team delivers to your room of choice, plus furniture is unpacked and assembled
• Cleanliness: the team wears shoe covers to protect your home, vacuums any mess, and removes any packaging
• Customer satisfaction: the team inspects the new merchandise, moves similar-sized furniture as necessary to fit the new piece, demonstrates features, and assists with customer service if any issues arise during delivery

Scheduled White Glove Delivery fees

White Glove Delivery base fee is $125 with each additional piece $60.

• The maximum you'll pay for this premium service is $299
• White Glove Delivery excludes cribs, which are delivered for $25-$36 but don’t include assembly and setup
• All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated. Contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP Code.

Our Room of Choice scheduled delivery service, includes the following:

• A call when the drivers are on their way prior to your 2-4 hour delivery window
• Unloading Merchandise
• Bringing Merchandise Inside
• Merchandise Set in Room of Choice
• Discuss potential layout/setup of item(s) being delivered
• Discuss any potential hazards in and around the requested room location
• Use pads to protect your home while transporting your furniture
  • Pads and door protectors are used to protect walls and doorways
• Wear shoe covers so as not to track dirt/mud into your home

For Room of Choice delivery, the following is NOT included:

• Assembling the merchandise
• Unpacking the merchandise
• Removing the packing material
• Relocating the merchandise once the initial room of choice has been made

Scheduled Room of Choice Delivery fees:

• Delivery base fee is $75 with each additional piece $60
• The maximum you'll pay for this service is $299
• All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated. Contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP Code.

• This option is not available for Mattress deliveries