Why was my delivery rescheduled? Scheduled delivery dates may be rescheduled due to vendor and warehouse closures and mandates related to COVID-19. We’ll reach out to reschedule a new delivery date for your purchase. How long will it take to receive my furniture delivery? The current delivery timeframe for furniture is 8-12 weeks. Does your driver wear protective supplies when making a delivery? Yes. Our delivery team drivers are provided with masks, gloves and booties when they make the delivery to your home. I am not comfortable with accepting delivery at this time-can I change the date? Yes! If you decide to reschedule your delivery for a different date, please visit macys.com/account/furniture at least 3 days prior to delivery to reschedule for a later date. I have an appointment with a technician for my purchase; do they wear protective supplies? Yes, safety comes first. Our technicians are provided with masks and gloves when they come to inspect your furniture or mattress purchase in your home. My appointment for the technician has been rescheduled; will my warranty be impacted by the delay? Your safety is our first priority. We’ll continue to honor the warranty based on the time the issue was reported. Do you know when my purchase will be ready? This is determined based on an estimated time of arrival from the vendor to our warehouse before delivery. Your purchase may be delayed due to vendor and warehouse closures and mandates related to COVID-19. We will notify you when your purchase is available for delivery.

COVID-19 Furniture & Mattress FAQs

Furniture shipping directly from vendor via UPS GroundSave time and money, plus there&#x27;s no need to schedule a delivery. Some furniture items ship directly from the vendor to arrive at your door via UPS Ground. Parcel shipping surcharges are assessed during Checkout and will vary based on size and weight.Scheduled DeliveryIf your merchandise is ready to deliver, you can choose a delivery date at Checkout that works best for you. If your merchandise is on order, we&#x27;ll contact you when it&#x27;s in-stock and ready to deliver to schedule your delivery date. You must be available to receive your order on your scheduled delivery date, and a time window will be provided to you the day before delivery.White Glove DeliveryOur White Glove Delivery, provided with scheduled delivery service, features top-quality care and includes the following:<ul><li>Unloading Merchandise</li><li>Bringing Merchandise Inside</li><li>Merchandise Set in Room of Choice</li><li>Unboxing</li><li>Assembly</li><li>Packaging Removal &amp; Cleanup</li></ul>With White Glove Delivery, you&#x27;ll receive special attention:<ul><li>No heavy lifting: the team delivers to your room of choice, plus furniture is unpacked and assembled</li><li>Cleanliness: the team wears shoe covers to protect your home, vacuums any mess, and removes any packaging</li><li>Customer satisfaction: the team inspects the new merchandise, moves similar-sized furniture as necessary to fit the new piece, demonstrates features, and assists with customer service if any issues arise during delivery </li></ul>Scheduled White Glove Delivery fees from $81-$261<ul><li>White Glove Delivery is $110, with select smaller items delivered for $81. Each additional piece is $35</li><li>The maximum you&#x27;ll pay for this premium service is $261</li><li>White Glove Delivery excludes cribs, which are delivered for $25-$36 but don’t include assembly and setup</li><li>Find out more about delivery options and costs <a href="https://customerservice-macys.com/articles/furniture-mattress-delivery-fees">here</a></li></ul>All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated. Contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP Code.Additional scheduled furniture delivery detailsWe want you to be completely satisfied with your furniture purchase! If you have any issues or concerns with your order or delivery, please call us at <a href="tel:18888226229">888-822-6229</a>Scheduling delivery:<ul><li>Delivery can usually be scheduled at time of purchase in store or online during checkout</li><li>To view or reschedule your delivery, refer to your sale check number on your receipt or order history and visit <a href="https://www.macys.com/account/furniture">Furniture &amp; Mattress Delivery</a></li><li>If your merchandise is on order, we will contact you when it becomes available in the warehouse to schedule delivery</li><li>Macy&#x27;s does not offer furniture pick-ups from our store or warehouse locations</li><li>Scheduling a delivery for a specific hour of the day is not available; you&#x27;ll be provided with a delivery window the day before your delivery</li><li>The delivery team can carry your furniture up three floors. You will need to indicate at Checkout if you require delivery up more than three floors without an elevator</li><li>We can hold your purchase at our warehouse for up to 60 days. If you&#x27;re unable to schedule delivery within 60 days of availability, your order will be canceled </li></ul>If any of the following special delivery conditions apply, please call us at <a href="tel:8002896229">800-289-6229</a> :<ul><li>You live in a gated community</li><li>Your delivery is up more than three floors without an elevator</li><li>You live on a military base</li><li>Your building requires a Certificate of Insurance (COI)</li><li>You&#x27;re in a remote delivery area </li></ul>Scheduled delivery day expectations:<ul><li>Your delivery driver will call you 30 minutes ahead of time to inform you that the delivery team is on the way</li><li>You can monitor the ETA of the delivery team on the day of delivery by visiting <a href="https://www.macys.com/account/furniture">Furniture &amp; Mattress Delivery</a></li><li>The delivery team can move items that are similar to the furniture being delivered to another location on the same floor. They aren&#x27;t permitted to disassemble furniture or disconnect electrical equipment</li><li>If your merchandise doesn&#x27;t fit into your house, it is considered &quot;not delivered&quot; and your account won&#x27;t be charged. Contact a Store Colleague to discuss reordering options </li></ul>Post-order Information<ul><li>Contact us at <a href="tel:18888226229">888-822-6229</a> within three days of delivery if you received damaged, incorrect or incomplete merchandise</li><li>Contact us at <a href="tel:18888226229">888-822-6229</a> for warranty information if you receive merchandise with a design flaw or manufacturing defect</li><li>To file a WORRYNOMORE® claim, contact us within 15 days of the incident by one of the following methods:<ul><li>Call WORRYNOMORE® at 800-916-6229 (Monday through Friday 8AM-9PM ET and Saturday 9AM–5PM ET)</li><li>Online at <a href="http://www.worrynomore.com">www.worrynomore.com</a></li><li>On the WORRYNOMORE® app on your mobile device (available at www.worrynomore.com)</li></ul></li></ul>

Furniture Shipping & Delivery

Mattress shipping directly from vendor via UPS GroundSave time and money, plus there&#x27;s no need to schedule a delivery. Some mattresses ship directly from the vendor to arrive at your door via UPS Ground. Parcel shipping surcharges are assessed during Checkout and will vary based on size and weight.Scheduled deliveryIf your merchandise is ready to deliver, you can choose a delivery date at Checkout that works best for you. If your merchandise is on order, we&#x27;ll contact you when it&#x27;s in-stock and ready to deliver to schedule your delivery date. You must be available to receive your order on your scheduled delivery date, and a time window will be provided to you the day before delivery.White Glove DeliveryOur White Glove Delivery, provided with scheduled delivery service, features top-quality care and includes the following:<ul><li>Unloading Merchandise</li><li>Bringing Merchandise Inside</li><li>Merchandise Set in Room of Choice</li><li>Unboxing</li><li>Assembly</li><li>Packaging Removal &amp; Cleanup</li></ul>With White Glove Delivery, you&#x27;ll receive special attention:<ul><li>No heavy lifting: the team delivers to your room of choice, plus furniture is unpacked and assembled</li><li>Cleanliness: the team wears shoe covers to protect your home, vacuums any mess, and removes any packaging</li><li>Customer satisfaction: the team inspects the new merchandise, moves similar-sized furniture as necessary to fit the new piece, demonstrates features, and assists with customer service if any issues arise during delivery</li><li>Find out more about delivery options and costs <a href="https://customerservice-macys.com/articles/furniture-mattress-delivery-fees">here</a></li></ul>Scheduled mattress delivery fees<ul><li>Free scheduled delivery on mattresses priced over $787</li><li>Estimated White Glove Delivery fee of $110 for mattresses priced below $787</li><li>Mattress removal fee of $25 per set* </li></ul>*Due to legislation, Macy&#x27;s does not charge a mattress removal fee for mattress haul away in the state of California. Customers that have mattress deliveries to the states of Connecticut, California, and Rhode Island will have a state-mandated <a href="https://customerservice-macys.com/articles/mattress-recycling-fee">Recycling Fee</a> added to their order.All stated delivery fees are estimates. Actual delivery fees will be assessed at the time the order is placed. Customers in long-distance delivery areas may have delivery fees higher than those stated here. Please contact a Store Colleague or proceed to Checkout for the specific fees based on your delivery ZIP code.Additional scheduled delivery detailsWe want you to be completely satisfied with your furniture purchase! If you have any issues or concerns with your order or delivery, please call us at <a href="tel:18888226229">888-822-6229</a>.Scheduling delivery:<ul><li>Delivery can usually be scheduled at the time of purchase in-store or online during checkout To view or reschedule your delivery, refer to your sale check number on your receipt or order history and visit <a href="https://www.macys.com/account/furniture">Furniture &amp; Mattress Delivery</a></li><li>If your merchandise is on order, we will contact you when it becomes available in the warehouse to schedule delivery</li><li>Macy&#x27;s does not offer mattress pick-ups from our store or warehouse locations</li><li>Though scheduling delivery for a specific hour of the day is not available, you will be provided with a delivery window the day before your delivery</li><li>The delivery team can carry your mattress up three floors. This should be indicated at checkout if you require delivery up more than three floors without an elevator</li><li>We can hold your purchase at our warehouse for up to 60 days. If you are unable to schedule delivery within 60 days of availability, your order will be canceled</li></ul>If any of the following special delivery conditions apply, please call us at <a href="tel:8002896229">800-289-6229</a> :<ul><li>You live in a gated community</li><li>Your delivery is up more than three floors without an elevator</li><li>You live on a military base</li><li>Your building requires a Certificate of Insurance (COI)</li><li>You&#x27;re in a remote delivery area</li></ul>Scheduled delivery day expectations:<ul><li>Your delivery driver will call you 30 minutes ahead of time to inform you that the delivery team is on the way</li><li>You can monitor the ETA of the delivery team on the day of your delivery by visiting <a href="https://www.macys.com/account/furniture">Furniture &amp; Mattress Delivery</a></li><li>The delivery team can move similar items to another location on the same floor. Although they are not permitted to disassemble furniture or disconnect electrical equipment</li><li>If your merchandise did not fit into your house, therefore was not delivered, your account will not be charged. Please contact your Sales Associate to discuss re-ordering options</li></ul>Post-order Information<ul><li>Contact us at <a href="tel:18888226229">888-822-6229</a> within three days of delivery if you received damaged, incorrect or incomplete merchandise</li><li>Contact us at <a href="tel:18888226229">888-822-6229</a> for warranty information if you receive merchandise with a design flaw or manufacturing defect</li><li>To file a WORRYNOMORE® claim, contact us within 15 days of the incident by one of the following methods:<ul><li>Call WORRYNOMORE® at 800-916-6229 (Monday through Friday 8 AM-9 PM ET and Saturday 9 AM–5 PM ET)</li><li>Online at <a href="http://www.worrynomore.com">WorryNoMore.Com</a></li><li>On the WORRYNOMORE® app on your mobile device (available at www.worrynomore.com)</li></ul></li></ul>

Mattress Shipping & Delivery

Accessories, lamps, mirrors, and wall art Return Policy : Furniture accessories, lamps, mirrors, and wall art purchased in-store may not be returned to the store. Contact Macy&#x27;s Customer Service at <a href="tel:8888226229">888-822-6229</a> to request a return of your merchandise. Items purchased in-store can be returned for preference reasons within 30 days of receipt if they are in the original condition and original packaging. Shipping fees won’t be refunded and a restocking fee of 15% will be charged. Furniture shipped directly from vendor via UPS Ground Return Policy: Furniture shipped directly from our vendor to your home may be returned for preference reasons within 30 days of receipt by contacting Macy&#x27;s Customer Service at <a href="tel:8888226229">888-822-6229</a> . Items must be in the original condition and original packaging. Direct from vendor or UPS Ground delivered furniture can&#x27;t be returned to the store or furniture galleries. Shipping fees and any surcharges won&#x27;t be refunded and a 15% preference return fee will be charged.Pool table policy: Pool table purchases are non-refundable and do not come with a preference return policy.Upon delivery and installation, the customer has the responsibility to carefully examine the pool table and advise the professional installer of any damages, imperfections, flaws, or concerns you may have discovered with the pool table in your home. All issues &amp; concerns must be reported to the professional installer before they leave your home. Pool tables are exempted from Macy&#x27;s preference return policy. Mattresses shipped directly from vendor via UPS Ground Return Policy: Please allow your body to adjust to your new mattress. If you are not satisfied, contact Macy&#x27;s Customer Service at <a href="tel:8888226229">888-822-6229</a> within 120 days of receipt and schedule a one-time re-selection or return. Direct from vendor or UPS Ground delivered mattresses cannot be returned to the store or furniture galleries. Shipping fees or any surcharges won’t be refunded and a 15% preference return fee will be charged. Furniture with scheduled delivery Return Policy: Upon delivery, carefully examine each piece of delivered furniture. If you notice any damages or imperfections within three days of your delivery, notify Macy&#x27;s Customer Service at <a href="tel:8888226229">888-822-6229</a>. We&#x27;ll schedule a service appointment to correct the issue. If you wish to return the furniture for preference reasons, you must contact Macy&#x27;s Customer Service within three days of your delivery. For returns based on preference, furniture protection plans will be refunded. The delivery fee will not be refunded and a restocking fee of 15% will be charged. Furniture returns based on preference must be returned in the original condition. Mattresses with scheduled delivery Return Policy: Please allow your body to adjust to your new mattress. If you are not satisfied, contact Macy&#x27;s Customer Service at <a href="tel:8888226229">888-822-6229</a> within 120 days of receipt and schedule a one-time reselection or return. The reselection must be scheduled within 14 days of your call. The mattress and/or set must be undamaged, unsoiled, and free of stains. WORRYNOMORE® Protection plan fees will be refunded so long as the complimentary mattress pad is also returned. Please note that your delivery fee won&#x27;t be refunded. A $110.00 pick-up fee will be charged and a 15% preference return fee will be charged. There are free first-time returns on mattresses from Purple, Sattva, Leesa, and Bedgear. The 15% preference return fee will not be charged for Tempur-Pedic mattresses. Furniture &amp; Mattress Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your salescheck order will be canceled. To schedule or change your delivery date, or to manage your delivery alerts, visit <a href="https://macys.com/furnituredelivery">macys.com/furnituredelivery</a> and select the Schedule Delivery button.Store purchases of Final Sale/As Is merchandise Return Policy: Final Sale/As Is merchandise is purchased on an &#x27;As Is&#x27; and &#x27;with all faults basis. The entire risk as to the quality and performance of the merchandise is with the buyer. Should the merchandise prove defective following purchase, the buyer, and not the manufacturer, distributor, or retailer assumes the cost of all necessary servicing or repairs. Final Sale/As Is merchandise may not be exchanged, returned, or receive a price adjustment and is not covered by any warranties for existing or future damage.Special Order Return Policy: Because special order merchandise is manufactured specifically for you, Macy&#x27;s requires a 25% non-refundable deposit. Vendor ship times may vary; your Store Colleague can only provide you with an estimated ship time. If you cancel or return special order merchandise, you&#x27;ll forfeit the 25% deposit.Return Credit: You&#x27;ll receive credit after the merchandise has been returned. Once we receive the merchandise, we&#x27;ll process your credit immediately. Depending on your bank&#x27;s processing time, it may take a few days to reflect on your account. If you purchased the merchandise with cash or gift cards, a refund will be mailed in the form of a check or merchandise-only certificate, which will be processed for shipment within three business days.

Furniture & Mattress Return Policies

Payment optionsThere are many online payment options that you can use at checkout for your purchases, including Macy’s Card, Macy’s American Express Card, third-party credit cards (American Express, Visa, MasterCard, and Discover), and Macy’s Gift Cards/ E-Gift Cards. Call us at <a href="tel:8002896229">800-289-6229</a> if you&#x27;re placing furniture or mattress order and would like to apply for a Macy&#x27;s Gift Card/ E-Gift Card.When debit cards are used as the form of payment, a temporary authorization hold will be placed on the account at the time of purchase. This hold may appear as a reduction of available funds in your checking account until the hold expires. Promo codesBecause we factor savings into our prices Rakuten rewards and many Macy&#x27;s promo codes do not apply to furniture purchases. For more information about potential exclusions, select the details link next to our online promo codes.Macy&#x27;s new account discountFor furniture and mattresses only, you&#x27;ll receive 15% off (up to $100 off) for the first 14 days when you open a Macy&#x27;s account. Your discount will appear on your statement after delivery. To apply, select the Apply for Macy&#x27;s Credit Card link at the bottom of the macys.com site, or stop by any of our stores.Price adjustments<ul><li>If you see the furniture or mattress that you purchased at a lower price within 10 days of your delivery, contact us at <a href="tel:8002896229">800-289-6229</a>.</li><li>If you are shopping at a competitor&#x27;s store and find an exact mattress for less money, Macy&#x27;s will match the price if the following terms are valid:<ul><li>The mattress must be identical in specifications, and you must provide the specifications for us to review</li><li>The retailer must have a physical location near you (online-only retailers don’t qualify)</li><li>The price match policy does not apply to competitor coupons, taxes, delivery, removal, or other service fees</li><li>We do not match the prices offered at &quot;club stores&quot; (e.g.: Sam&#x27;s Club, Costco, etc.). These retailers have a different business model than Macy&#x27;s by charging annual membership fees so that they can offer their members lower prices</li><li>Keep in mind that many Macy&#x27;s mattresses have exclusive features and aren’t eligible for price matching</li><li>If these qualifications are met, you must contact the in-store Sales Manager or Selling Supervisor</li><li>The Sales Manager or Selling Supervisor has the authority to authorize the price match if the difference is $100 or less </li></ul></li></ul>Authorization holdsAn authorization hold is put on your credit card when an order is placed. This triggers what looks like a deduction of the purchase price from the funds available to be debited. The money is still in your account, but the amount of the authorization hold is restricted from use. This procedure ensures the funds necessary to complete the transaction remain available until the order is processed after delivery. Upon delivery, the funds are deducted from the account. Most holds last from three to seven days, but the holding periods can vary from bank to bank.We do not process the actual charge until after the delivery of the merchandise. If there is a delay from the purchase date until the delivery date of your merchandise, we will continue to authorize the purchase to verify the funds remain available. Authorization holds occur:<ul><li>Approximately every 25 days on your third party credit card</li><li>Up to seven days after the purchase and reauthorized every 10 days on your Macy’s account until delivery is completed</li></ul>In the event that your order is canceled, the hold is usually removed within 72 hours. You may contact your bank to request a release of any holds on your account. For more information, contact the bank that issued your card for their policy regarding authorization holds

Pricing & Payment Policies for Furniture & Mattresses

Financing OptionsWe offer the option of financing based on the price of your furniture or mattress purchase! The current offers are:<ul><li>No interest if paid in full within 12 months* on furniture or mattress purchases of $499 or more with your Macy’s Credit Card. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 12 months. Valid everyday</li></ul>During select promotional events, we also offer:<ul><li>No interest if paid in full within 18 months* on furniture purchases of $1,499 or more or mattress purchases of $999 or more with your Macy’s Credit Card. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 18 months. Valid during select Macy’s events.</li><li>No interest if paid in full within 24 months* on furniture purchases of $2,499 or more or mattress purchases of $1,999 or more with your Macy’s Credit Card. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 24 months. Valid during select Macy’s events.</li><li>No interest if paid in full within 36 months* on select furniture purchases of $2,999 or more or mattress purchases of $2,499 or more with your Macy’s Credit Card. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within 36 months. Valid during select Macy’s events.</li></ul>To take advantage of financing for furniture or mattress purchases, call <a href="tel:1-800-289-6229">1-800-289-6229</a> (TTY: <a href="tel:711">711</a>) or contact your Sales Associate in-store. Financing cannot be added when ordering through the website.

Financing Policies for Furniture & Mattresses

&lt; Back to <a href="https://customerservice-macys.com/category/furniture-mattresses">Furniture &amp; Mattresses Policies</a>