We are happy that Macy's is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied we will gladly accept most returns by mail or in stores within 30 days of purchase for free. For the holiday season, Macy's is extending our return acceptance timeframe. Effective on purchases starting October 7, 2024, most merchandise purchased at Macy's or macys.com will be accepted for an extended return period until Jan. 31, 2025. Conditions to the 30-day policy are listed below*.

• Shipping and delivery fees are non-refundable.
• Last Act merchandise is Final Sale and sold “As Is”. No returns, exchanges, or price adjustments are allowed.
• Items purchased in a store must be returned to a store.
• Items purchased online can be returned by mail or to a store.
• Items shipped and sold directly from the seller must use "Contact the Seller" on the Order Details page. Contacting the seller will result in a faster resolution, as Macy's cannot process returns for these items.
• Store returns are free
• Star Reward members receive free Return Shipping
• Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from your refund. Sign up for Star Rewards here.
• Need to return a purchase? > Start A Return Here

To view Macy's traditional return policy click here

>See Furniture & Mattress Return Policies Here