Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier&#x27;s website. By clicking the link, you will be able to check the status of your order once it&#x27;s in transit.Note: It may take 24-48 hours for your tracking information to reflect details on the UPS, FedEx, or USPS sites

After placing your order, you&#x27;ll receive a confirmation email that will include an estimated shipment date(s) based on the delivery method selected when the order was placed.Once the order has shipped, you&#x27;ll receive a shipping confirmation email. Select the Track Shipment link within the email to receive up-to-date shipping information.<a href="https://www.macys.com/purchases?cm_kws=track%20order">Purchase History: look up and track your orders</a>

Tracking macys.com orders

To track your store order, have your receipt available and contact the store where you placed the order. If you need assistance contacting a particular store, select the link below:<a href="https://l.macys.com/stores.html?cm_sp=navigation-_-top_nav-_-stores&amp;lid=glbtopnav_stores-us">What Is My Local Macy&#x27;s Store Information?</a>

Tracking store orders

For international orders, go to the <a href="https://www.macys.com/service/contact/international/order">Order Tracking page</a> and provide your order number and email address.

Tracking international orders

We understand how frustrating it is to wonder &quot;Where is my package?&quot; or the surprise of &quot;My order shows delivered, but it&#x27;s not here!&quot; We pride ourselves on having numerous options for our customers to receive updates and track their Macys.com shipments.You can track your package(s) in the following ways:<ul><li data-block-key="v0wd9">Macys.com Purchase History: <a href="https://www.macys.com/purchases?cm_kws=track%20order">Track You Order</a><ul><li data-block-key="e5b9z">Set your personal contact preferences in the My Account section of your macys.com profile</li></ul></li><li data-block-key="uh11b">The carrier&#x27;s (i.e. UPS, USPS, FedEx, etc.) website will always have the most up to date tracking information</li><li data-block-key="c60ma">Please chat with us using the link located at the bottom of the page for help tracking your order any day. </li></ul>Please Note:<ul><li data-block-key="kjmt8">When items are shipped, we use the most appropriate delivery method, depending on the weight and shipping destination for the package.</li><li data-block-key="jgbeu">During the shipping process, the package may transition to one of our other shipping methods, like Mail Innovations. </li><li data-block-key="ovz71">Sometimes packages are marked as delivered by UPS when the package was handed off USPS.</li><li data-block-key="cka0v">Shipping isn&#x27;t perfect, unfortunately, packages can get lost, delayed, or a simple scanning problem can cause shipping update failure or inaccuracy</li></ul>

I didn't receive my order

&lt; Back to <a href="https://customerservice-macys.com/category/orders">Orders Help</a>