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What is Macy's return policy?
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Holiday Return Policy

We are happy that Macy's is your gift destination. We want you to love your gift or purchase, but if you are not completely satisfied, we will gladly accept most returns by mail or in stores within 30 days of purchase. For the holiday season, Macy's is extending our return acceptance timeframe. Effective on purchases starting October 7, 2024, most merchandise purchased at Macy's or macys.com will be accepted for return until Jan. 31, 2025.

We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail or in-store within 30 days of purchase. See below for exceptions. Start a return here.

  • Store returns are free
  • Star Reward members receive free Return Shipping
  • Non-Star Reward members will be deducted a $9.99 Return Shipping fee plus tax, where applicable, from your refund. Sign up for Star Rewards here.

Return Conditions
How to make a return
What are the Return Shipping Fees?
What if my delivered order is damaged, broken, or defective?
Gift Registry Returns
How refunds are received
How store refunds are credited

Exceptions to the Return Policy

How to make an exchange

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