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Help Center
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My Account & Credit Card
Macy's Credit Card
How do I manage billing or payments for my Macy's Credit Card online?
Update Macy's Credit Card billing address, email address, or phone number online
I was not able to complete my Macy’s Credit Card verification. What should I do?
What is Macy's new account discount?
Macy's Special Financing Events
How can I add an authorized buyer to my account?
What is the return check policy for New Jersey?
How can I activate my new card?
Contact Credit Customer Service
Where can I check the credit limit or available credit for my Macy’s Credit Card online?
How do I dispute Unauthorized or Fraudulent charges on my Macy's Account?
Why are some Macy's Credit Cards not red?
How many payments may I schedule to be processed on the same day for the same account?
I want to go paperless. How can I turn off my paper statements?
How can I dispute a charge on my Macy’s Credit Card?
Other Payment Options
What is a "net qualifying purchase"?
What are my options for upgrading to a Macy's American Express® Card?
How many individual online payments may I schedule for my account to be processed during a single billing period?
How do I cancel or edit an AutoPay or a one-time payment?
Can I apply for a Macy's Credit Card online?
Macy's American Express® Card Chip Technology
How do I set up AutoPay?
About Macy's Mobile App
Is there an International Transaction Fee for my Macy's American Express® Card?
Check Return Policy
I already have one Macy’s Credit Card added to my macys.com account. How do I add a second card?
How do I dispute the balance of my Gift Card?
How do I add my Macy's Credit Card to my existing macys.com account?
Payment Allocation
Macy's Pay
My Account & Profile
How do I add and use Offers in my Wallet?
How do I manage my password and email address online?
What are the benefits of creating a macys.com account?
How do I add, remove, or use credit cards in my macys.com Wallet?
Macy's Review Squad
Where is the Manage Subscription page?
What is the Macy's App In-Store Mode?
How do I unsubscribe from Macy's emails and text messages?
Why is my Macy's online profile locked?
How do I change my email address or password on my Macy's account?
What are Lists and how do they work?
What is My Wallet and how does it work?
Macy’s Live
Macy's Pay