Help Center

Why am I getting a credit card error when purchasing online?

When placing an online order using your credit card, please ensure that you:

  • Enter the account number as it appears on your card, omitting any spaces or dashes
  • Select the correct card type
  • Enter all required fields on the order form, including phone number and e-mail address
  • For American Express credit cards, use the 4-digit code on the front of the card instead of the security code located on the back

In the event that your order is canceled, contact your bank to request an immediate release of any holds on your deposit account. If your bank is unable to assist you, please email us at [email protected] with the following:

  • Name
  • Phone number
  • Order number
  • Date of purchase
  • Transaction amount
  • Issuing bank name and the fax number or email address

We'll send an authorization hold removal request to your bank to release any holds on your account. The exact timeframe for removal is determined by the issuing bank of your card.

Check out more information on Payment Methods

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