Preparing for Your Delivery

On the day of delivery please:

• Make yourself or someone 18+ years old available for your delivery.
• Know where you want your new furniture to be placed.
• Make sure the area is cleared.
• Remove any fragile or breakable items before delivery.
• If pictures are removed from the walls, remove nails and hooks as well.

Services Provided at the Time of Delivery

White Glove Delivery, provided with scheduled delivery service, features top-quality care and includes the following:

• Unloading Merchandise
• Bringing Merchandise Inside
• Merchandise Set in Room of Choice
• Unboxing
• Assembly
• Packaging Removal & Cleanup

With White Glove Delivery, you'll receive special attention:

• No heavy lifting: the team delivers to your room of choice, plus furniture is unpacked and assembled
• Cleanliness: the team wears shoe covers to protect your home, vacuums any mess, and removes any packaging
• Customer satisfaction: the team inspects the new merchandise, moves similar-sized furniture as necessary to fit the new piece, demonstrates features, and assists with customer service if any issues arise during delivery

Our Room of Choice scheduled delivery service, includes the following:

• A call when the drivers are on their way prior to your 2-4 hour delivery window
• Unloading Merchandise
• Bringing Merchandise Inside
• Merchandise Set in Room of Choice
• Discuss potential layout/setup of item(s) being delivered
• Discuss any potential hazards in and around the requested room location
• Use pads to protect your home while transporting your furniture
  • Pads and door protectors are used to protect walls and doorways
• Wear shoe covers so as not to track dirt/mud into your home
• Review any special requests for moving furniture as needed
  • Furniture can be moved to another room on the same floor but only like items of those being delivered may be moved on the same floor/level
  • If the furniture must be disassembled before it can be moved, our delivery teams are not permitted to disassemble furniture
• Receive Signature from customer upon completion of delivery
• Assist you with Customer Service on any issues that arise during delivery

For Room of Choice delivery, the following is NOT included:

• Assembling the merchandise
• Unpacking the merchandise
• Removing the packing material
• Relocating the merchandise once the initial room of choice has been made
  

Our Inside Home scheduled delivery service, includes the following:

• A call when the drivers are on their way prior to your 2-4 hour delivery window
• Unloading the Merchandise
• Our team will deliver your merchandise through your front door, garage door, or the first dry area of your choice
  
  

For Inside Home delivery, the following is NOT included:

• Assembling the merchandise
• Unpacking the merchandise
• Removing the packing material
• Change the entrance location once the initial choice has been made
  
  
  
  

Our delivery team cannot:

• Carry merchandise up more than three flights of stairs.
• Hang mirrors on the wall.
• Disconnect/connect any electrical components.
• Attach headboards, adjustable bases or frames that require modification or alteration.
• Move furniture out of a room in order to lay a rug.
• Pick up adjustable beds, futons or waterbeds as salvage.
• Haul away unsanitary mattresses.
• Haul away furniture.