Help Center
What services are provided at the time of a mattress or furniture delivery?

Preparing for Your Delivery


On the day of delivery please:

  • Make yourself or someone 18+ years old available for your delivery.
  • Know where you want your new furniture to be placed.
  • Make sure the area is cleared.
  • Remove any fragile or breakable items before delivery.
  • If pictures are removed from the walls, remove nails and hooks as well.




Services Provided at the Time of Delivery

Upon arrival at your home, the Delivery Expert will:

  • Discuss potential layout/setup of item(s) being delivered.
  • Discuss any potential hazards in and around the requested set-up location(s).
  • Remove and haul off the unwanted used mattress, as applicable.
    • IMPORTANT: Please note that for the safety of our delivery experts, any existing mattress scheduled for removal must be in a sanitary condition. Unsanitary items will not be eligible for pickup during delivery.
  • Use pads to protect your home while transporting your furniture.
  • Wear shoe covers so as not to track dirt/mud into your home.
  • Review any special requests for moving furniture as needed. Please note that only items similar in weight or structure to those being delivered may be moved on the same floor/level.



When unpacking your merchandise, the Delivery Expert will:

  • Set up and place your merchandise where you want it. Please note that we cannot connect/disconnect any electrical equipment.
  • Vacuum areas around bed and install dust ruffles on the new bed.
  • Remove all delivery-related trash from your home.



To ensure your merchandise fully meets your expectations and Macy's high-quality standards, the Delivery Expert will:

  • Wipe down all merchandise, as applicable.
  • Inspect the merchandise with you and clean up any minor imperfections.
  • Assist you with Customer Service on any issues that arise during delivery.
  • Demonstrate the set up and attachments of your merchandise.



Our delivery team cannot:

  • Carry merchandise up more than three flights of stairs.
  • Hang mirrors on the wall.
  • Disconnect/connect any electrical components.
  • Attach headboards, adjustable bases or frames that require modification or alteration.
  • Move furniture out of a room in order to lay a rug.
  • Pick up adjustable beds, futons or waterbeds as salvage.
  • Haul away unsanitary mattresses.
  • Haul away furniture.