How Verified by Visa works
There are two ways Verified by Visa can work to protect your security:
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If you or your bank are enrolled with Verified by Visa, you might be asked to answer a security question to confirm your identity before you can complete a purchase with your Visa card
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Or during Order Review, your bank may present you with a Verified by Visa challenge
If your challenge is successful, when you select
Submit
, your order will be placed. If your challenge is unsuccessful, you'll be prompted to enter another form of payment (a different credit or debit card) before you can continue with your order.
Note
: For the password prompt, you will need to enter the password you set up with the Verified by Visa program.
What happens if you fail your challenge
You can try entering another form of payment (a different credit or debit card).
If the alternate method of payment fails, contact the bank that issued your credit card for technical support.
Note
: For security reasons, Macy's cannot offer you technical support regarding this challenge process.
Macy's doesn't store any information you send to your bank during this challenge process
Macy's doesn’t receive or store any information you enter during the challenge process. This information is shared securely between you and your bank.