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What is the status of my online order?

When you place an order on, you will receive email updates concerning your order status.

Order confirmation email
Order confirmation emails not received within an hour
Shipping confirmation email

You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates

Each shipping confirmation email will provide information on merchandise that has already been shipped or has not been shipped yet.

Merchandise on backorder
Macy’s Beauty Box subscriptions