Help Center

What is Same-Day & Next-Day Delivery?

Certain items online are eligible for Same-Day or Next-Day Delivery. Here are the ways you can take advantage of these shipping options:

  • Look for items with the Same-Day or Next-Day Delivery icon and add them to your Shopping Bag
  • Once you're in Checkout, select the Same-Day or Next-Day Delivery option
  • Check that your delivery address and phone number are accurate to ensure timely delivery of your order
  • You have 15 minutes to change or cancel your Same-Day or Next-Day Delivery Order after it's placed.
  • To request changes, contact Customer Service at 800-289-6229

Note: Your order is coming from a store and will be delivered in a Macy's shopping bag.

Items That Are Eligible for Same-Day & Next-Day Delivery
Shipping Fees for Same-Day & Next-Day Delivery
When Your Same-Day or Next-Day Delivery Order Will Arrive
  • Check the status of your Same-Day Delivery order Click here. Most Same-Day Delivery orders are delivered between 1PM-4PM (local time)
  • Orders placed Mon-Sun by 10am (local time) are eligible for Same-Day Delivery. Orders placed after 10am are eligible for Next-Day Delivery
  • Orders over $500 require a signature when the delivery arrives
  • Orders under $500 don't require a signature and will be left at the delivery address

Note: If you are unavailable to accept the delivery, after attempting to contact you, your merchandise will be returned to the store. Please contact Customer Service at 800-289-6229 if your order has been returned to the store.

What is DoorDash®?

Macy's partners with DoorDash® to offer you same-day delivery on your purchases. The service is powered by Drive, DoorDash's white-label fulfillment platform, to support fast, local delivery from Macy's site and mobile app.

Once your order is confirmed, Macy's uses DoorDash's Drive platform to arrange for pickup and delivery of your order between 1PM-4PM (local time).

View updates on your Macy's delivery powered by DoorDash® Click here.

Note: At this time, orders cannot be tracked using the DoorDash app.