Help Center
RECENTLY VIEWED ARTICLES

What is Macy's Wine Shop?

Macy's Wine Shop is a new way for Macy's customers to purchase wine! Macy’s Wine Shop expands the way Macy’s customers can purchase wine and is no longer exclusively a subscription program! The Wine Shop will enable customers to shop for wine by the bottle, with expertly curated packs, and a quarterly club offering.

Macy’s Wine Cellar program was discontinued April 27, 2021.

Can I earn Star Rewards on my purchase?

Macy's Wine Shop is operated in conjunction with DRINKS, which operates a network of licensed wine retailers who sell the wines. Macy's Wine Shop is independent of Macy's, so Macy's loyalty points are not part of the Macy's Wine Shop experience.

Is a signature required?

Yes! Someone 21 or older MUST be available to sign for the shipment.

Can I ship to a P.O. Box?

No. We cannot ship to P.O. Boxes at this time.

Can I ship internationally?

No. We can only ship within the continental United States.

Will I receive tracking information?

Once the package leaves the warehouse, tracking information will be sent to you via email.

What carrier do you use for shipping?

FedEx.

What if I miss my delivery?

The carrier will attempt delivery three times over 3 business days. After that, contact the carrier to make arrangements for pick-up at their facility, or to re-schedule delivery.

What can I do about a missed package?

Contact the carrier to have the package redirected to an address where an adult over 21 can sign for the shipment or have the carrier hold the package at a carrier facility for pick-up. It will be available for pick-up for 5 days after the third delivery attempt.

What if there is a problem with my delivery?

The carrier will attempt delivery three times over 3 business days. After that, contact the carrier to make arrangements for pick-up at their facility or to re-schedule delivery.

How can I return my wine?

If you are dissatisfied with your most recent delivery, please email Macy's Wine Shop Support immediately at [email protected] or call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (ET).

What do I do if my wine is damaged?

If a shipment is damaged, please email Macy's Wine Shop Support immediately at [email protected] or call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (ET).

Can I return my wines to a Macy’s Store?

At this time, we are not able to accept wine returns at a physical Macy’s location. Please email Macy's Wine Shop Support immediately at [email protected] or call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (ET).

What if I am not satisfied with my wine?

If you are not satisfied with your wine, please email Macy's Wine Shop Support immediately at [email protected] or call our Customer Service Center at (855) 966-2224, Monday through Friday 9am-8pm (ET).

Macy's Wine Shop Support

Macy's Wine Shop Customer Service Hours:

  • Monday - Friday: 9AM - 8PM EST
  • Saturday - Sunday: Closed
  • Telephone number: 1-855-966-2224

You can send us physical mail at:

Macy's Wine Shop
2355 Westwood Blvd #791
Los Angeles, CA 90064-2109