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What is Macy's Wine Cellar?
Great news! On April 6, 2021 Macy's launched a new wine program called Macy's Wine Shop that replaces Macy's Wine Cellar. Macy’s Wine Shop expands the way Macy’s customers can purchase wine and is no longer only a subscription program! For more information about Macy's Wine Shop, click here .


Macy's Wine Cellar will come to a close on April 27, 2021 and we understand that you may have questions or concerns as we transition from Macy's Wine Cellar to Macy's Wine Shop. Please contact us using the customer service information below.


The best way to determine if your wine shipment was sent from Macy's Wine Cellar or Macy's Wine Shop is to look at the confirmation number on your box. All Macy's Wine Cellar orders begin with the letter "O" or "SO". All Macy's Wine Shop orders begin with the number "9".


Macy's Wine Shop Customer Service Hours:

  • Monday - Friday: 9AM - 8PM EST
  • Saturday - Sunday: Closed
  • Telephone number: 1-855-966-2224

Macy's Wine Cellar Customer Service Hours:

  • Monday - Friday: 9AM - 9PM EST
  • Saturday - Sunday: 9AM - 6PM EST
  • Telephone number: 1-888-997-0319

Macy’s Wine Cellar delivers the perfect wines for any occasion right to your door! All wines are hand-selected by an expert team, who taste thousands of wines from all around the world and only select the best in quality and value. Whether you choose to shop macyswinecellar.com or join the Macy’s Wine Cellar Club, we’ll help you find the right wines for you.

For answers to your questions about Macy's Wine Cellar, please read below:

Can I purchase at the store?

Purchases can be made through Macy's Wine Cellar by calling 1-888-997-0319 or placing an order at www.macyswinecellar.com . Macy's Wine Cellar is operated by Direct Wines, Inc. in conjunction with a licensed network of wine retailers, and is independent of Macy's Retail Holdings. All purchases, sales and programming in connection with Macy's Wine Cellar are subject to the approval of this licensed network, and must comply with applicable federal and state law.

What types of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and PayPal.

Can I return to the store?

Returns can be made to Macy's Wine Cellar by calling 1-888-997-0319 or contacting customer service at www.macyswinecellar.com . Because Macy's Wine Cellar is independent of Macy's Retail Holdings, returns cannot be made to any Macy's store. For convenience, the return address is listed on every case of wine delivered. All returns in connection with Macy's Wine Cellar are handled by a network licensed to sell wines, and all returns must comply with applicable federal and state law.

Can I earn Star Rewards on my purchase?

Macy's Wine Cellar is operated in conjunction with a network of licensed wine retailers who sell the wines. Macy's Wine Cellar is independent of Macy's Retail Holdings, so Macy's Retail Holdings loyalty points are not part of the Macy's Wine Cellar experience.

If I give it as a gift, can the recipient return it and get the paid value?

We do not recommend sending this particular case as a gift, since the offer includes delivery every 3 months for which you would continue to be charged. However, you can make one-time purchases from Macy's Wine Cellar, and we have an extensive range to choose from! Any time a gift is returned by a recipient, a full refund will be issued to the original method of payment used to purchase the order. Gift recipients can make returns by calling 1-888-997-0319 or by contacting customer service at www.macyswinecellar.com . Because Macy's Wine Cellar is independent of Macy's Retail Holdings, returns cannot be made to any Macy's store. All returns in connection with Macy's Wine Cellar are handled by a network licensed to sell wines, and all returns must comply with applicable federal and state law.