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What is Macy's Wine Shop?

Great news! On April 6, 2021 Macy's launched a new wine program called Macy's Wine Shop that replaces Macy's Wine Cellar. Macy’s Wine Shop expands the way Macy’s customers can purchase wine and is no longer only a subscription program! For more information about Macy's Wine Shop, click here .

Macy's Wine Cellar will come to a close on April 27, 2021 and we understand that you may have questions or concerns as we transition from Macy's Wine Cellar to Macy's Wine Shop. Please contact us using the customer service information below.

The best way to determine if your wine shipment was sent from Macy's Wine Cellar or Macy's Wine Shop is to look at the confirmation number on your box. All Macy's Wine Cellar orders begin with the letter "O" or "SO". All Macy's Wine Shop orders begin with the number "9".

Macy's Wine Shop Customer Service Hours:

Monday - Friday: 9AM - 8PM EST

  • Saturday - Sunday: Closed
  • Telephone number: 1-855-966-2224

Macy’s Wine Shop delivers the perfect wines for any occasion right to your door! All wines are hand-selected by an expert team, who taste thousands of wines from all around the world and only select the best in quality and value. Whether you choose to shop or join the Macy’s Wine Shop Club, we’ll help you find the right wines for you.

For answers to your questions about Macy's Wine Shop, please read below:

Can I purchase at the store?
What types of payment do you accept?
Can I return to the store?
Can I earn Star Rewards on my purchase?
If I give it as a gift, can the recipient return it and get the paid value?