Our international shipping service will be temporarily paused beginning December 17, 2025. We&#x27;re working to bring it back in 2026 with an improved experience for our customers. All international orders successfully placed before this time will be fulfilled, and Borderfree will support returns per <a href="https://customerservice-macys.com/articles/international-return-policies">our policy</a>. Orders can still be placed with U.S. delivery and billing addresses. For further assistance, call (IDD#)+<a href="tel:1-800-289-6229">1-800-289-6229</a> (TTY: <a href="tel:1-800-289-6229;711">711</a>).

Macy’s ships to over 200 locations worldwide. To view a list of available shipping locations, visit our <a href="https://www.macys.com/international/context?cm_sp=navigation-_-bottom_nav-_-change_country&amp;lid=glbbtmnav_change_country-us">International Site</a> and select Details in the top banner. International orders go through our partner, Borderfree. If you have any questions or need help, our customer service team is happy to assist Monday - Sunday, 8am - 10pm ET (holiday exceptions may apply). Please chat with us, using the link at the bottom of our page.Note : If your location is not listed, it is currently not supported by Borderfree.

International shipping locations

Macy&#x27;s has partnered with Borderfree to provide international customers with an enhanced shipping experience. Borderfree is a global e-commerce company that helps provide international shoppers with product prices using the currency of their choice, favorable international shipping costs, and the lowest possible order total.

What is Borderfree?

International shipping rates, calculated by Borderfree during Checkout, takes a number of factors into account, including shipping speed (standard/express), number of items purchased, item weight, and the destination location/region.

International shipping rates

Most in-stock items generally ship from our fulfilment center within 2 business days (Mon-Fri, excluding holidays) and arrive within 4-13 business days after the order is received. Since delivery time frames vary depending on the destination, a more accurate estimate is provided during Checkout. Note : We try our best to deliver your items during the estimated time frame, but delivery dates are not guaranteed.

Delivery timeframes for international orders

If your merchandise temporarily becomes on backorder with the manufacturer or vendor, you will be sent a detailed email which will include a new expected shipping date (if available). If the expected shipping date is greater than 30 days or has changed twice, the email will also include instructions on how to accept or decline the backorder date. Note : For these cases, Federal Trade Commission rules require that you contact Macy&#x27;s within 30 days of the original ship date to avoid cancellation.

Merchandise on backorder

If you live in the U.S., or are an American citizen traveling or living abroad, you&#x27;ll receive a guaranteed total for an order that is shipping internationally, which can be paid in U.S. dollars using a U.S. credit card. Note : International orders must not exceed $10,000.00 USD.

Paying with U.S. dollars to ship internationally

If you would like to ship an order to the United States and have a U.S. credit card billing address, you may place your order through macys.com. If you would like to ship an order to the United States and have an international billing address, you may place your order by phone (long distance fees may apply). Call us at (IDD#)+ <a href="tel:15135737912">1-513-573-7912</a> Monday - Sunday, 8am - 10pm ET.

Shipping to U.S. while living abroad

Orders shipping to U.S. military addresses must be placed through macys.com, as they are not subject to the same costs and logistics as international orders.

Shipping to U.S. military addresses (APO/FPO)

Due to certain restrictions, the following items/brands/services cannot be shipped internationally:<ul><li data-block-key="efwiw">Beauty items</li><li data-block-key="z4360">Chanel merchandise</li><li data-block-key="w3kdj">Coach merchandise</li><li data-block-key="6pnvj">Electronics</li><li data-block-key="k4j01">Fragrances</li><li data-block-key="cvq3q">Furniture</li><li data-block-key="yp4zx">Mattresses</li><li data-block-key="mwsw7">Gift cards</li><li data-block-key="9garv">Gift receipts</li><li data-block-key="23vbd">Gift wrap</li></ul>Other items that cannot be exported from the U.S. and/or imported to your international shipping destination will be indicated during checkout by Borderfree. Additional information about international orders:<a href="http://customerservice-macys.com/articles/about-my-international-order/">More International Order Info</a><a href="http://customerservice-macys.com/articles/international-return-policies/">Returns</a><a href="http://customerservice-macys.com/articles/what-is-macys-international-pricing-policy/">Pricing</a><a href="http://customerservice-macys.com/articles/can-i-create-a-wedding-registry-if-i-live-outside-of-the-united-states/">Gift Registry</a>