We apologize if your item arrived damaged, broken, or defective.

If you need assistance with this issue please chat by clicking the Chat link below. You can also return your purchase by mail or in-store –for more info on returns, here’s our Return Policy.

Some items on our site are shipped and sold directly from the sellers. If the damaged item was shipped and sold directly from the seller, you will see the option to "Contact the Seller" on the Order Details page. Contacting the seller will result in a faster resolution, as Macy's cannot process returns or exchanges for these items.