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What happens once you receive my order?
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Step 1:
You have just placed your order and have received your order confirmation email ! If you need to make any changes to your order, click here within 30 minutes from the time you placed your order to find out how.

Step 2:
Now it's our turn! We'll locate your merchandise and prepare it for shipping . Depending on which of our warehouses we locate the merchandise in, there's a chance you'll receive your order in multiple boxes . Please review your confirmation email for the expected ship date of each item and click for more information on expected delivery timeframes.

Step 3:
As your merchandise leaves our warehouse, we'll charge the form of payment that you used when placing your order and will send you a shipping confirmation email. You can use this email to obtain the tracking numbers related to your shipment. Clicking on the underlined tracking number(s) in the email will take you directly to the carrier's website where you can track your order.

Step 4:
Since we know that you will be looking forward to your delivery, you can check your order status online at any time!

Step 5:
Now for the exciting part! Within no time, your merchandise will be delivered!

At Macy's, we're not happy until you're happy. So we will accept for exchange or return merchandise that not does completely satisfy you. Please click here for details on our easy returns.


When you should expect to hear from us:
When you order with macys.com, we'll send you multiple emails to update on your order status.

  • You'll receive an order confirmation email at the email address you provided. Print and save for your records, as this will include an order number that you can use to check the status of your order .

  • You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Please note that your order may ship within separate boxes and might be delivered on different dates. Each shipping confirmation will provide information on merchandise that has already or not yet been shipped.

  • We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer. This email will provide a new expected ship date and instructions on how to accept or decline the backordered merchandise. Please note that Federal Trade Commission rule requires that you contact us within 30 days of the original ship date to avoid cancellation.

If your merchandise is on backorder:

We'll send you a detailed email if your merchandise temporarily becomes backordered with the manufacturer or vendor. This email will include a new expected ship date if available. If the expected shipping date is greater than 30 days or has changed twice, the email will also include instructions on how to accept or decline the backorder date. Please note: Federal Trade Commission rule requires that you contact us within 30 days of the original ship date in these cases to avoid cancellation.