Help Center

What are the benefits of creating a account?

Create or activate your online account

If you would like to create a account, go to our secure Create Account page and fill out all the information.

If you started creating a account in store or by phone, complete the setup by following these steps:

  • For a link to activate your account, look for an email from Macy's entitled "Here's how to activate your account" or a text message from 38764
  • Select the link in the email, then fill out and submit the online form. Your account will then be activated
If you haven't received a link via email or text from us, request another one on the secure Create Account page by entering your email address and selecting the Activate Here link.

The benefits of having an online account

Creating a account will enable you to easily update your information, pay your bill, view store events, receive special offers, and much more.

With an online account, you can:

  • Receive emails and texts about sales, promotions, offers, and events*
  • Securely save shipping information (through Profile) and billing information (through Wallet) for a swift checkout
  • Store your favorite items in Lists to let friends and family know exactly what's on your shopping list
  • Get price alerts when products from your List go on sale
*To receive email offers, you must subscribe to promotional offers.