Help Center

Security Tips

Below are some basic tips to help you secure your computer and personal information sent via the internet.

Tips to help protect your personal information

  • Be skeptical of requests for account numbers, social security numbers, credit card numbers, or any other sensitive personal information. Don't share sensitive personal information with anyone you don't know
  • Don't reply to emails, telephone calls or text messages asking you for personal information. If you have any doubts about the legitimacy of an email, don't select any links within the email
  • Never share your log-in credentials for with a third party, including financial institutions or banks

Password tips

  • Change your passwords frequently
  • Don't use the same password for multiple websites
  • Always use complex characters for passwords, including letters, numbers, capitalization, and special characters
  • Create passwords that will be difficult for others to guess

Help secure your computer and mobile devices

  • Install recommended security and software updates for your computer or mobile devices
  • Frequently review the security settings on your computer or mobile devices and make adjustments that will meet your needs

Secure information sent online

  • Look for a secure connection before sending personal information online. To confirm that your connection is secure, look for a locked padlock icon or the letters "https" in the address bar of your web browser
  • Although uses reasonable security practices to help protect your information, we cannot guarantee that your personal information sent to or from will not be accessed by or disclosed to an unauthorized party
  • Log out when you are finished using a website

Email alerts
Email [email protected] to alert us about suspicious emails or calls.

Please note: Macy's will NEVER ask you to provide sensitive information by email.

Other security issues to watch for

Identity theft
Identity theft is when a criminal uses your personal information (e.g.: name, social security number, credit card number, etc.) to commit fraud without your consent.

Asking for your personal information by email
Note: Macy's or personnel will NEVER contact you by email and ask for your personal information.

Receiving suspicious emails
If you receive any Macy's emails that you think are suspicious, send an e-mail to [email protected] to alert us.

Phishing is the practice of fraudulently sending emails claiming to be from a legitimate person or business in order to induce customers to provide their personal information.

Unsubscribing from email and direct mail marketing communications
If you want to unsubscribe, please refer to Macy's Notice of Privacy Practices for details.

Helpful Resources
You can also visit these online resources to get more information about privacy, security or identity theft.


Identity Theft Resource Center

If you have security questions about, or notice suspicious account activity or experience a security related event, please contact our Customer Service Department at 888-257-6757 (TTY: 711).