Looking for warranty information on a product you purchased at Macy&#x27;s? You can use our &quot;Chat Online&quot; link located at the bottom of this page to speak to a live agent (Monday - Sunday, 8am - 10pm ET. Holiday exceptions may apply). Please be prepared to provide the following information:<ul><li data-block-key="x0kfv">Email address</li><li data-block-key="aj57h">First and Last Name</li><li data-block-key="onwst">Daytime Phone</li><li data-block-key="p086s">Product Detail information<ul><li data-block-key="x8d6h">Purchase Date</li><li data-block-key="63bto">SKU or UPC codes</li></ul></li><li data-block-key="kqd3s">Order Number</li></ul>If you prefer to mail in the request, send to:Macys.com Customer Service Department PO Box 8215 Mason, OH 45040For your protection, please do not send us your account number.