Looking for warranty information on a product you purchased at Macy's? You can use our "Chat Online" link located at the bottom of this page to speak to a live agent (9a-12am ET- Holiday Exceptions May Apply). Please be prepared to provide the following information:
If you prefer to mail in the request, send to:
Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040
For your protection, please do not send us your account number.