Help Center

Product Warranty Information
Request Product Warranty Information

Looking for warranty information on a product you purchased at Macy's? You can use our "Chat Online" link located at the bottom of this page to speak to a live agent (9a-12am ET- Holiday Exceptions May Apply). Please be prepared to provide the following information:

  • Email address
  • First and Last Name
  • Daytime Phone
  • Product Detail information
    • Purchase Date
    • SKU or UPC codes
  • Order Number

If you prefer to mail in the request, send to: Customer Service Department
PO Box 8215
Mason, OH 45040

For your protection, please do not send us your account number.