1. Find your order
2. Select and print
3. Pack and ship

Start a return here.

Store returns are free.

As of August 2, 2023, for Star Reward members, return shipping is free. For non-members, a $9.99 return shipping fee plus tax, where applicable, will be deducted from your refund. Sign up for Star Rewards here.

Free returns exclude Gift Cards, food, gourmet gifts, Beauty Boxes, lamps, wall art, mirrors, furniture, mattresses, Last Act merchandise, and area rugs. Free returns do not apply to international orders.

For more information about Returns or Exchanges click Here

Return to a store:

• Items purchased in a store must be returned to a store.
• Items purchased online can be returned to a store or by initiating the return online.
• Items shipped and sold by sellers must be returned by initiating the return online.

Bring your original receipt. If you don’t have a receipt, we can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email or registry number to look up your information for you.

We cannot process returns at curbside.

Return by mail:

For Star Reward members, return shipping is free. For non-members, a $9.99 return shipping fee plus tax where applicable will be deducted from your refund. Sign up for Star Rewards here.

Only items purchased online can be returned by mail. Start a return here.

Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes, and apply the correct return label to each box to ensure you receive your refund without further delays.

There is a charge for scheduled return pickup in areas offering the service.