Return to a store:

Items purchased in a store must be returned to a store. Items purchased online can be returned by mail or to a store. Bring your original receipt.

No receipt? No Problem. We can use the following information to look up your purchase:

• The credit card used to make the purchase
• The order number or ship confirmation email
• The shipping label or packing list
• The gift registry number

We cannot process returns at curbside.

Return by mail:

Return shipping is free for Star Reward members. For non-members, a $9.99 return shipping fee plus tax where applicable will be deducted from your refund. Sign up for Star Rewards here.

Only items purchased online can be returned by mail. Start a return here.

Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes, and apply the correct return label to each box to ensure you receive your refund without further delays. Once your return is received at our return facility, it may take up to 7 days to process your refund.

There is a charge for scheduled return pickup in areas offering the service.

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