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Macy’s & Toys“R”Us
Macy’s & Toys“R”Us Help
  • No, Macy's partnered with WHP Global to bring the beloved Toys"R"Us brand back to shoppers in America. Toys"R"Us kids of all ages can now shop an incredible assortment of toys online at macys.com/toysrus.

  • Macy's cardholders earn on every purchase made in Macy's stores and on macys.com. Customers without a Macy's Card can enroll in the Bronze level in-store, online or through Macy's mobile app to begin earning points on every purchase plus unlock rewards.

  • Please visit the manufacturer's website for assistance.

  • We want you to love your purchase, but if you are not completely satisfied, we gladly accept most returns by mail and in stores within 90 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

  • Macy’s will not accept ToysRUs.com returns in our Stores or online. Please visit ToysRUs.com/help for details on their return policy.

  • Toys”R”Us shops will be available in all Macy's stores nationwide by the end of October 2022. Visit macys.com/toysrus to discover open locations near you.

  • No, Babies"R" Us is not part of this partnership. Discover an exciting assortment of kids and baby apparel and accessories on macys.com.