Macy's Review Squad allows invited participants to provide honest and unbiased reviews on new or currently sold products in an effort to help consumers make more informed purchase decisions.
Step into the most exclusive gang; Macy's Review Squad! For more details and sign up click Here.
Review Squad Community Members are required to complete their member profile, provide an accurate phone number, and provide a physical address (PO Boxes are not allowed). Members must live within the continental United States. We do not ship to Alaska, Hawaii or Puerto Rico.
No. Macy's employees, their affiliates, and suppliers are not eligible.
The participating brands offer products based on what they want your valued opinion on most, including pre-release and seasonal products.
We select community members who are in good standing and are the best match for the product based on their member profile. We use the information in your profile to determine which products to offer you. If your profile is incomplete, you may not receive any sampling offers.
Macy's Review Squad offers are ongoing. When the product selection window is open, eligible members can browse available products. Quantities are limited and requested on a first-come, first-served basis.
No one is removed from the Macy's Review Squad Community program for lack of selecting products. You will only be in jeopardy of losing your Macy's Review Squad Community privileges if you do not review the products you receive or if you do not follow the Macy's Review Squad Terms and Conditions. Please only select products to sample that you are interested in and able to use within a reasonable time frame.
Returns and exchanges are not supported. You are able to cancel or change your product selection during the offer period, but not when the offer has closed. Please do not contact Macy's or the product brand/supplier for returns, shipping issues, product inquiries, etc. Please submit all customer service inquiries through Macy's Review Squad, using the "Contact Us" form under "Your Account."
Macy's Review Squad products will be delivered by third party shipping providers coordinated directly by brands or their designated product suppliers.
You will receive a shipment notification via email once the product ships, which is typically 5-10 business days after you've made your selection. You should receive your Macy's Review Squad product(s) within 7-10 business days after the product has shipped. Timing may differ depending on the request. You may view your order status by visiting your Macy's Review Squad Account Page.
You can check if your product has shipped on your Macy's Review Squad dashboard at any time. If you experience a delay without notice beyond 30 days, please Contact Macy's Review Squad Support by using the "Contact Us" form under "Your Account" on Macy's Review Squad. Macy's Review Squad experiences shipment delays and delivery cancellations from time-to-time. If you experience a delay or product cancellation, it will not impact your standing.
Contact the Macy's Review Squad customer service team by using the "Contact Us" form under "Your Account" on Macy's Review Squad. We're unable to guarantee that your damaged product will be replaced; however, we will contact the business to see if a replacement is available. Please do not contact the business directly. If they are unable to ship a replacement, you will not be held accountable to submit a review for the damaged product.
Contact the Macy's Review Squad customer service team by using the "Contact Us" form under "Your Account" on Macy's Review Squad.
Per Macy's Review Squad Terms of Use, you may not sell, exchange, return for money, or give possession of the products to any other person or entity.
Yes. To maintain membership and be eligible for future product offers, you are required to review all of the products you receive.
We encourage you to post review(s) as quickly as possible but only after you have thoroughly used or tested the product. We ask that members only request products that they are able to use or review within the month. Please do not leave reviews before using or testing the product.
Reviews are submitted through the Macy's Review Squad site, not through macys.com. We will send you an email specific to the products you sampled, with a direct link to a review submission form OR you can log into your Macy's Review Squad account to see the list of products you have received. You will see a "Write a Review" button next to any product you haven't reviewed yet.
Please follow the Macy's Review Squad Writing Guidelines. Reviews should focus on the product and product quality, not delivery or customer service. If you experience delivery or customer service issues, please reach using the "Contact Us" form under "Your Account."
No. All Macy's Review Squad reviews will be posted unedited, regardless of whether they are favorable or not, provided they follow the Macy's Review Squad Writing Guidelines.
No. Macy's Review Squad products are yours to keep!
We share shipping information with brand partners for the purpose of shipping requested products. The Macy's Privacy Policy applies to your participation in the Macy's Review Squad Community and describes our practices regarding collection and use of personal information.
If you choose to no longer participate in Macy's Review Squad, please login to your account and use the "Deactivate Your Account" link in the Your Account section.
To update your profile information, click on "Your Account" and "Update your profile." Be sure to save your changes. Please provide a physical address and a phone number. We do not ship to P.O. Boxes or to members with missing phone numbers.