Help Center

Macy’s Gift Card Fraud Prevention

Beware of phone calls urging you to purchase Macy’s Gift Cards to pay for services not related to Macy’s or Macy's Gift Cards can only be used at Macy's, and Macy's Backstage and not at any other location, company or agency.

Most gift card scams happen when a fraudster contacts you—by phone, email, online or through social media—to coerce you into purchasing Macy’s Gift Cards to pay for services not related to Macy’s.

Remember : No legitimate business, company or government entity will EVER require that you pay for services or any other transaction with a Macy's Gift Card (or any other gift card). This includes:

  • IRS
  • FBI
  • The Treasury Department
  • Law enforcement offices
  • City, state or federal government agencies
  • Utility companies
  • Bail bond services
  • Debt collectors
  • Banking institutions
  • Hospitals
  • Law offices
  • Private companies

Other precautions to help you avoid Macy's Gift Card fraud:

  • Don't provide Macy's Gift Card numbers or CID numbers to anyone you don’t know
  • Don't check your Macy's Gift Card balances on any online sites besides
  • Scammers will often try to convince you that they are helping your close friend or family member, and will try to make you provide them with personal information, including gift card numbers. Do not provide them with any information. Hang up and contact your friend or family member immediately
  • Scammers can manipulate your caller ID to make it look like a legitimate company or agency, so ensure that you scrutinize your ID readouts when you get calls
  • Never click on email links, online ads or websites that offer free Macy's Gift Cards

If you think that you've been subject to gift card fraud or any sort of identity fraud, report the incident to your local law enforcement office and contact Macy's Gift Card Customer Service at 800-511-2752 if you think your Macy’s Gift Card has been compromised.

Report suspicious behavior

Internal Revenue Service (IRS)

Federal Trade Commission (FTC)

Avoid becoming a victim of scams