Help Center

I was not able to complete my Macy’s Credit Card verification. What should I do?

If you received an error message that said, "The information you entered does not match our records, please try again. For your protection, we cannot specify which field is incorrect. If you have already attempted to reenter your information and are still having difficulties, your account may be subject to 24-hour lock out," then please check your Macy's statement or card and make sure you enter your name exactly as it appears there.

If you still receive the error message after 24 hours, please contact us:

  • Call Customer Service at 1-888-257-6757 during our business hours:
    • Mon-Sun 10AM–10PM ET