From your Computer:

• Select My Account and log in to your account with your email address and password.
• Select "Macy's Credit Card".
• Under the "Manage Credit Card", "Account Services" section, select "Dispute a Charge".
• Review account activity, select the unauthorized transaction(s), follow the prompts, and submit
• A status email will be sent when the dispute is complete
• Please allow at least 6 weeks for a resolution.
  • Note: Your Macy's Credit Card or your Macy's American Express® Card will need to be linked to your online profile.

By Phone:

• Report any suspicious or fraudulent activity on your Macy's account right away by calling us at 1-866-282-8977 (TTY: 711). We are open 7 days per week, 9am to 12am ET.

After you report the activity, allow up to 2-3 billing cycles for us to complete our investigation. We will contact you if additional information is needed.

• If you are asked to send additional information for suspected fraud, please email us [email protected].
• If you are asked to send additional information for a disputed item on your bill, please email us [email protected].

• If you believe the balance of your Macy's Gift Card is incorrect, we are happy to help. Please call the number on the back of your gift card or 1-800-203-3481 for further assistance. Our gift card department is available 7 days per week, 9 AM to 12 AM ET.
  We ask that you have the gift card and valid proof of purchase available when calling.

• Click here to check your gift card balance.

• Note: If you are inquiring about a promotional gift card that has an expiration date, Macy's Money or if you have not received a Happy Returns Card from an online or store order return please call 1-800-289-6229.