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How do I unsubscribe from Macy's emails and text messages?
If you no longer want to receive emails or text messages from Macy's, you have many options to unsubscribe and opt-out.



Unsubscribe from Macy's emails

At the bottom of all emails sent from Macy's, there is an unsubscribe link that you can access to stop receiving emails.

You can also manage your email notifications online.


On your computer :

  • On macys.com, sign in to your account and select the PROFILE option in the dropdown menu

  • Under My Account , select Preferences , then select Notifications

  • In the Email section, select the Edit link, then select the No, thanks! I'm good for now button

  • Select the Save button

  • You can also use this menu to subscribe to email notifications

On your mobile device :

  • On macys.com, sign in to your account and select the MY ACCOUNT option in the dropdown menu

  • Under GO TO MY ACCOUNT , go to the Preferences section, then select Notification Methods

  • In the Email section, select the Edit link, then select the No, thanks! I'm good for now button

  • Select the Save button

  • You can also use this menu to subscribe to email notifications

If you prefer to unsubscribe from Macy's emails by phone, contact us at 888-529-2254 .

Please note: It can take 6-8 weeks before you stop receiving emails.


Opt out of Macy's text messages

You can text any of the following words to 62297 to opt out of all future Promo Alert messages, or 31292 to opt out of all future Security Alert messages. Standard carrier rates apply.

  • STOP
  • END
  • QUIT
  • CANCEL
  • UNSUBSCRIBE

Please note: These words are not case sensitive. You will receive a text confirming the opt out.

You can also manage your text message notifications online.

On your computer :

  • On macys.com, sign in to your account and select the PROFILE option in the dropdown menu

  • Under My Account , select Preferences , then select Notifications

  • In the Text section, select the Edit link

  • Provide your mobile number, then select the Maybe Later. I'd Prefer Not To Receive Texts At This Time button

  • Select the Save button

  • You can also use this menu to subscribe to various text message notifications

On your mobile device :

  • On macys.com, sign in to your account and select the MY ACCOUNT option in the dropdown menu

  • Under GO TO MY ACCOUNT , go to the Preferences section, then select Notifications Methods

  • In the Text section, select the Edit link

  • Provide your mobile number, then select the Maybe Later. I'd Prefer Not To Receive Texts At This Time button

  • Select the Save button

  • You can also use this menu to subscribe to various text message notifications

If you prefer to opt out of text messages for Macy's Promo Alerts or Security Alerts by phone, contact us at 877-876-2297 .


Unsubscribe or opt out by mail

If you prefer to unsubscribe from emails or opt out of text messages by mail, send your request to:

MCCS Customer Service
ATTN: Privacy Master
P.O. Box 8215
Mason, OH 45040