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How do I request a replacement card?

To request a replacement card, you'll need to add your Macy's Credit Card or Macy's American Express Card® to your macys.com profile.

  1. Select " My Account " and log-in to your account with your email address and password.
  2. Hover over your name in the top right corner of the homepage & select "Macy's Credit Card".
  3. Under "Account Services" in the middle of the page, select "Order a Replacement Card."
  4. Here you will provide the required information then submit your request.


If you need help adding your card, please click here .