Help Center

How do I report a lost or stolen card online?

To report your Macy's Credit Card or Macy's American Express® Card lost or stolen online at, you will need to provide information about your card, how it was lost or stolen, and identify potentially fraudulent transactions.

How to report your card as lost or stolen:

  • Select My Account and log-in to your account with your email address and password
  • Select the credit summary link under the Macy's Credit Card section
  • Select the "I want to…" drop down box on the top right hand side of the page and choose Report a Lost or Stolen Card
On the next page, here's what to do:

  • Make sure your account is current by making any necessary payments

  • Identify potentially fraudulent transactions

  • Provide information about your card and how it was lost or stolen

  • Submit your report, and leave the rest to us

You can expect your new card within 7 to 10 days .

You can also report your card lost or stolen using our automated system at 888-257-6757 .