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How do I obtain warranty information?

Looking for warranty information on a product you purchased at Macy's? Please email us at [email protected]

Please include:

  • Email address
  • First and Last Name
  • Daytime Phone
  • Reason for Inquiry:
    • Mattress/Furniture Order Inquiries:
      • Add Email address to Furniture or Mattress Order
      • Cancel Furniture or Mattress Order
      • Mattress Inspection
      • Other Order requests
      • Price Adjustments to Furniture or Mattress Order
      • Property Damage
      • Warranty Request
    • All Other Order Inquiries:
      • Check Return Status
      • Item Not Received
      • Price or Promotion Adjustment
      • Warranty Information

If you prefer to mail in the request, send to:

Macys.com Customer Service Department
PO Box 8215
Mason, OH 45040

For your protection, please do not send us your account number.