For your protection, remember to change your password frequently.<ul><li data-block-key="2o97x">Use complex characters, including uppercase and lowercase letters, numbers, and special characters</li><li data-block-key="ysn0g">Your password must be 7-16 characters and can include specials characters, except for the following: ( . , - | \ / = _ ) or spaces</li></ul>

<h4 data-block-key="1xyv8">What does it do?</h4>If you check the “Keep me signed in” box when you log in to your account, you’ll need to sign in much less often. You should only check the “Keep me signed in” box if you are on a personal device, like a private laptop or mobile phone.For your security, we&#x27;ll still ask you to enter your password when:<ul><li data-block-key="6ztif">You make any changes to your contact info or profile</li><li data-block-key="z3yj6">You add or make changes to a shipping address</li><li data-block-key="56960">You add a or make changes to a credit card</li><li data-block-key="5gw5h">You manually sign out of your account</li><li data-block-key="drsxs">You clear your browser cache and cookies</li><li data-block-key="9uv2a">You use a different device, browser, or private browser</li><li data-block-key="va5ou">We observe any actions that could be fraudulent</li></ul><h4 data-block-key="qhfth">How do I turn it off?</h4>To turn off “Keep me signed in” and sign out:<ul><li data-block-key="a5co2">Go to My Account</li><li data-block-key="wxf2a">Under Contact/Security select Sign out from all devices</li></ul>

Keep Me Signed In

<ul><li data-block-key="h7837">Select Sign In</li><li data-block-key="086qw">Input your email address and password</li><li data-block-key="ktprw">Select the Sign In button</li><li data-block-key="83hnp">Select the My Account link, then select Profile</li><li data-block-key="f8ohk">In the Contact/Security section, select the Edit link located to the right of your current password</li><li data-block-key="8m94d">Enter your current password and new password</li><li data-block-key="eg61m">Select the Save button</li><li data-block-key="us6l3">If opted in, you will receive a confirmation via email or text as notice of this change</li></ul><a href="#top">Back To Top</a>

I want to update my password

<ul><li data-block-key="nwjao">Select Sign In</li><li data-block-key="franc">Select the Forgot Your Password? link and enter the email address associated with your Macy’s account</li><li data-block-key="49o3k">You’ll be sent an email with a password reset link and instructions. This link will expire within a few hours</li><li data-block-key="gqqg4">After you create a new password, it will be active immediately and can be used to sign in to your Macy’s account from any device</li><li data-block-key="wo1ma">If opted in, you will receive a confirmation via email or text as notice of this change</li></ul>

I forgot my password and am locked out of my profile

Select Sign In<ul><li data-block-key="cftuo">Select Follow This Link and follow the on-screen instructions</li><li data-block-key="izngm">You will be sent a password reset link and instructions to the email address associated with your Macy’s account. The password link will expire within a few hours</li><li data-block-key="cgazr">If you have a phone number associated with your Macy’s account, you’ll also receive a text message to reset your password</li><li data-block-key="jklzi">After you create a new password, it will be active immediately and can be used to sign in to your Macy’s account from any device</li><li data-block-key="6e2t6">If opted in, you will receive a confirmation via email or text as notice of this change</li></ul>

I was prompted to reset my password

<ul><li data-block-key="b1g0t">Try re-entering your email address</li><li data-block-key="yuhkv">Check your spam or junk mail folders in your email account</li><li data-block-key="gd0e5">Double check that the email address associated with your Macy&#x27;s account is correct—it should match the email you used to request your new password. You may want to try another email address that could have been used when you set up your profile</li></ul>Please note: Signing up for promotional emails or placing an order with us in the past does not necessarily mean that you have a Macy&#x27;s profile. For additional assistance contact Customer Service at <a href="tel:18002896229">1-800-289-6229</a> (TTY: <a href="tel:711">711</a>).

I requested a new password, but didn’t receive a reset email

If this happens, reset your password immediately. If you see any unusual activity associated with your account, call Customer Service. Customer Service 9:00 a.m. - 12:00 a.m. ET, 7 days a week at <a href="tel:18002896229">1-800-289-6229</a> (TTY: <a href="tel:711">711</a>).

I didn’t change my password, but received an email confirmation

<ul><li data-block-key="69g84">Select Sign In</li><li data-block-key="7d8op">Input your email address and password</li><li data-block-key="nwni9">Select the Sign In button</li><li data-block-key="q3z8j">Select the My Account link, then select Profile</li><li data-block-key="ay096">In the Contact/Security section, select the Edit link to the right of your current email</li><li data-block-key="7uou7">Enter your new email address and current password</li><li data-block-key="4ja1q">Select the Save button</li></ul>

I want to change my email address

If this is the case, you must create a new profile with a new email address. To create a new profile:<ul><li data-block-key="fpttp">Select Sign In</li><li data-block-key="j2as9">Select the Create Account button</li><li data-block-key="1hcj8">Fill out the requested information and submit</li></ul> If you are unable to link your Macy&#x27;s Credit Card to your new profile due to your card being linked to your old profile, contact Customer Service: <a href="tel:18665932543">1-866-593-2543</a> (TTY: <a href="tel:711">711</a>) Mon-Sun: 10AM-10PM ET