Macy's Customer Service

How to purchase Macy's Gift Cards

Macy's Gift Cards can be purchased at any Macy's store or online at macys.com .

Note: Reloading gift cards can only be done in store. Purchasing gift cards does not apply toward promotional offers.

Shipping & delivery information

Macy's Gift Cards ship free via USPS and can't be shipped to PO Boxes or APO/FPO addresses. If they are sent via Premium Shipping, tracking information through UPS Next Day will be included.

Redeeming a Macy's Gift Card

Macy's Gift Cards can be redeemed at any Macy's store or online at macys.com.

For in-store redemption, present your gift card to a Store Colleague when you're ready to check out.

For online desktop and mobile redemption:

Select Apply Gift Cards at Checkout
Enter the 15-digit gift card number as it appears on the back of your card into the Card Number field and enter the 3- or 4-digit security number with no spaces into the CID field (you may need to remove the tab on the back of the card to reveal the security number)
After entering the characters shown, select the Apply Gift Card button
Your order confirmation email will display the redeemed gift cards as an EGC in the payment methods section

Note: All gift cards must be submitted before entering a credit card. Up to five gift cards may be applied toward one order. If you have more than five gift cards to apply, call Customer Service at 800-289-6229 for assistance.

Returning a Macy's Gift Card

In order to return a Macy's Gift Card:

The full value must still be on the card
Take your Gift Card and receipt to a Macy's near you and see a Store Colleague to receive your refund
The full amount of the gift card will be credited to the buyer’s original form of payment
If the Gift Card was purchased using a Macy's Credit Card, please allow 3-5 business days for the credit to be processed. If it was purchased using a third party credit card, it may take a few days to reflect on your account.

Lost Macy's Gift Card

If your card is lost, provide a proof of purchase and we will issue you a new card valued at the current recorded balance.

Note : For your protection, counterfeit detection devices are in use at Macy's.

Terms and conditions

For balance or customer service, go to any Macy's store or call 800-511-2752. Macy's Gift Cards are redeemable only for merchandise and in-store services at Macy's and macys.com (US only); they may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy's Gift Cards may be purchased as a gift or given in place of issuing a credit to a credit card or a proof of purchase return from another payment method. Returns may be applied to Macy's Gift Card. Card receipts will show any remaining balance. Protect the card; the bearer is responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on Macy's records. This card is issued by Macy's Gift Card, LLC and is required for all inquiries. Macy's Gift Cards sold on or after 2.8.08 do not expire! No fees are imposed.