Macy&#x27;s Gift Cards can be purchased at any Macy&#x27;s store or <a href="https://www.macys.com/shop/gift-cards/all-occasions?id=30668&amp;edge=hybrid&amp;cm_kws=macys%20gift%20card">macys.com</a> .Note: Reloading gift cards can only be done in store. Purchasing gift cards does not apply toward promotional offers.

How to purchase Macy's Gift Cards

Macy&#x27;s Gift Cards ship free via USPS and can&#x27;t be shipped to PO Boxes or APO/FPO addresses. If they are sent via Premium Shipping, tracking information through UPS Next Day will be included.

Shipping & delivery information

Macy&#x27;s Gift Cards can be redeemed at any Macy&#x27;s store or online at macys.com.For in-store redemption, present your gift card to a Store Colleague when you&#x27;re ready to check out.For online desktop and mobile redemption:<ul><li>Select Apply Gift Cards at Checkout</li><li>Enter the 15-digit gift card number as it appears on the back of your card into the Card Number field and enter the 3- or 4-digit security number with no spaces into the CID field (you may need to remove the tab on the back of the card to reveal the security number)</li><li>After entering the characters shown, select the Apply Gift Card button</li><li>Your order confirmation email will display the redeemed gift cards as an EGC in the payment methods section</li></ul>Note: All gift cards must be submitted before entering a credit card. Up to five gift cards may be applied toward one order. If you have more than five gift cards to apply, call Customer Service at 800-289-6229 for assistance.

Redeeming a Macy's Gift Card

If your card is lost, provide a proof of purchase and we will issue you a new card valued at the current recorded balance.Note : For your protection, counterfeit detection devices are in use at Macy&#x27;s.

Lost Macy's Gift Card

In order to return a Macy&#x27;s Gift Card:<ul><li>The full value must still be on the card</li><li>Take your Gift Card and receipt to a Macy&#x27;s near you and see a Store Colleague to receive your refund</li><li>The full amount of the gift card will be credited to the buyer’s original form of payment</li><li>If the Gift Card was purchased using a Macy&#x27;s Credit Card, please allow 3-5 business days for the credit to be processed. If it was purchased using a third party credit card, it may take a few days to reflect on your account.</li></ul>

Returning a Macy's Gift Card

For balance inquiry, check receipt, call 1-800-511-2752 or go to <a href="http://macys.com/gcbal">macys.com/gcbal</a>. This card is redeemable only for merchandise and in-store services at Macy’s, Macy’s Backstage, Market by Macy’s and macys.com (US only); it may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy’s reserves the right to decline gift cards from unauthorized sellers, including auction sites. This card may be placed on hold or rejected if fraud is suspected. Protect this card: you are responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records. This card is issued by Macy’s Retail Holdings, LLC and is required for all inquiries. Your Macy’s gift card never expires.Never share a gift card number or 4 digit security code with someone you don’t know.

Macy's Gift Card Terms and Conditions

Cybercrime and fraud scams are a real and growing issue. Without knowing the facts, anyone, at any age, can become a victim.Macy’s Gift Cards can only be used at Macy’s, Macy’s backstage, Market by Macy’s and macys.com.<ul><li>No legitimate government entity, including the IRS, Treasury Department, FBI or local police department, will accept any form of gift cards as payment</li><li>Other businesses do not accept payments in the form of Macy’s Gift Cards. Macy’s Gift Cards cannot be used to pay for utility bills, hospital bills, computer repairs, bail or taxes</li></ul>Treat your gift card the same as a credit or debit card.Never share gift card account numbers or 4 digit security code from the back of the card with someone you don’t know.If you get a call from to a stranger who says that a loved one is in trouble and they ask you to provide gift card numbers to help them, hang up and contact your loved one directly.<ul><li>Do not purchase, sell, or check your balance on Reseller or unauthorized websites</li><li>Don’t always trust your caller ID. Scammers can manipulate a caller ID to look like a legitimate company or government agency</li></ul>If you think you’ve been the victim of a gift card scam, report it to the Internet crimes complaint unit with the FBI at <a href="https://ef.ic3.gov/default.aspx">https://ef.ic3.gov/default.aspx</a>For more information on common scams and crime, refer to the FBI website <a href="https://www.fbi.gov/scams-and-safety/common-scams-and-crimes">https://www.fbi.gov/scams-and-safety/common-scams-and-crimes</a>