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How do I manage my Macy's E-Gift Card?

How to purchase Macy's E-Gift Cards

Go to Macy's E-Gift Cards Online and follow these directions:

  1. Select your favorite design
  2. Enter the dollar value you would like to give, or choose from the pre-selected values shown
  3. Enter the recipient's email address
  4. Fill out the form with the name of your recipient, your name, and your gift message
  5. Click the Add To Bag button

Select here for instructions on how to purchase Macy's E-Gift Cards through the Macy's App.

Note: Purchasing Macy's E-Gift Cards doesn't apply toward promotional offers.

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Delivery information

Macy's E-Gift Cards are delivered via email within 24 hours of purchase. If your recipient hasn't received your e-gift card within that time:

  • Verify that the email address was entered correctly
  • Ask the recipient to check their junk mail/spam folder
  • If the email was not received, call Customer Service at 800-289-6229

Redeeming your Macy's E-Gift Card

Macy's E-Gift Cards can be redeemed at any Macy's store or online.

For in-store redemption, you'll need to print out your unique e-gift card barcode by clicking GET BARCODE in your e-gift card email. Present this barcode to a Store Colleague when you're ready to check out.

For online desktop and mobile redemption:

  • Select Apply Gift Cards at Checkout
  • Enter the first 15 digits of the e-gift card number as it appears in your email into the Card Number field, then enter the remaining digits into the CID field
  • After entering the characters shown, select the Apply Gift Card button
  • Your order confirmation email will display the redeemed gift cards as an EGC in the payment methods section
Note: All gift cards/e-gift cards must be submitted before entering a credit card. Up to five gift cards may be applied toward one order. If you have more than five gift cards to apply, call Customer Service at 800-289-6229 for assistance.

Checking your Macy's E-Gift Card balance

To verify the balance on your Macy's E-Gift Card, you can do one of the following:

  • You can Check Your E-Gift Card Balance Online
  • During online Checkout, enter the e-gift card number in the Apply Gift Cards section
  • Scan the printed e-gift card barcode in store at a price checker terminal
  • Call the Gift Card Hotline at 800-511-2752

Macy's E-Gift Card terms and conditions

Your Macy's E-Gift Card number may be used to purchase any merchandise online at (U.S. only), and in-store by following the instructions in the e-gift card email. You may not add value back onto the e-gift card, nor redeem it for cash or apply it as payment or credit to your credit card account. When you make a purchase with your e-gift card number, the value of your purchase plus any shipping/handling fees and sales tax, if applicable, will be automatically deducted from your "open to buy." You may check any remaining value in-store by scanning the barcode at a price checker terminal, or by calling 800-511-2752. Please safeguard your e-gift card number. The bearer is responsible for its loss or theft. If your e-gift card is lost or stolen, and you have proof of purchase, we will issue you a replacement for the balance shown on our records. Your e-gift card number is required for all inquiries.Your e-gift card never expires.

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