<a href="#sign-in">Sign In To My Account</a><a href="#add-card">Add My Macy&#x27;s Credit Card To My Account</a><a href="#pay-bill">Pay My Bill Online</a><a href="#view-balance">View My Account Balance Online</a><a href="#view-statement">View My Billing Statement Online</a><a href="#other">Other Payment Options</a><hr/><h2><a data-id="sign-in" href="#sign-in" id="sign-in">Sign in to my account</a></h2>Here’s how to sign in to your account:<ul><li>Select Sign In</li><li>Input your email address and password</li><li>Select the Sign In button</li></ul><a href="#top">Back To Top</a><hr/><h2><a data-id="add-card" href="#add-card" id="add-card">Add my Macy&#x27;s Credit Card to my account</a></h2>To pay online, view your account balance, view billing statements, and more, you&#x27;ll need to add your Macy&#x27;s Credit Card or Macy&#x27;s American Express® Card to your macys.com account using your account number, your name as it appears on your card, or statement, the card’s security code and the last four digits of your Social Security number.<ul><li>Select My Account from the drop-down menu and sign in</li><li>In the Macy’s Credit Card section, select the Add Macy’s Card button</li><li>Complete your information as requested, then select the Add Card button</li><li>Set up your security questions, then select the Save button</li><li>You can also set up the Go Paperless option at this time</li></ul>Watch this video to learn more about adding your card to your account.<div>
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<a href="#top">Back To Top</a><hr/><h2><a data-id="pay-bill" href="#pay-bill" id="pay-bill">Pay my bill online</a></h2>Once you’ve added your Macy’s Credit Card to your account and you’re signed in:<ul><li>Select My Account</li><li>Select Macy’s Credit Card</li><li>Select the Make A Payment button</li><li>Select your payment amount, payment date, and payment source, then select the Continue button</li><li>On the next screen, verify your information and select the Authorize button</li></ul>Please note: Payments may take up to 3 days to appear on your account. At this time, debit cards are not accepted for online payments.Watch this video to learn more about paying online.<div>
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<a href="#top">Back To Top</a><hr/><h2><a data-id="view-balance" href="#view-balance" id="view-balance">View my account balance online</a></h2>Once you’ve added your Macy’s Credit Card to your account and you’re signed in, select Macy’s Credit Card.Here you can view your statement balance, minimum payment due, and payment due date, as well as other information related to your Macy&#x27;s account.<a href="#top">Back To Top</a><hr/><h2><a data-id="view-statement" href="#view-statement" id="view-statement">View my billing statement online</a></h2>Once you’ve added your Macy’s Credit Card to your account and you’re signed in:<ul><li>Select My Account</li><li>Select Macy’s Credit Card</li><li>Select the Statements &amp; Recent Activity button</li><li>In the Download Statements section, choose the date and format of the statement you want to view or print, then select the Download button</li></ul>Select the PDF option if you are looking for an image that resembles your traditional statement. You can view and print up to 12 consecutive months of statements online. To request a copy of statements older than 12 months, contact Credit Customer Service at<a href="tel:1-888-257-6757">888-257-6757</a> Mon-Sun: 10 AM–10 PM ET. <a href="#top">Back To Top</a><hr/><h2><a data-id="other" href="#other" id="other">Other payment options</a></h2>Payment by phoneCall Customer Service<ul><li><a href="tel:1-888-257-6757">888-257-6757</a> Mon-Sun: 10AM-10PM ET</li><li>TDD/TTY for the Hearing Impaired: <a href="tel:711">711</a></li><li>Outside the U.S., Canada and Puerto Rico call collect: <a href="tel:1-727-556-5758">1-727-556-5758</a></li></ul>Have your Macy&#x27;s account number and valid information about your bank deposit account. You can also request statements and other credit card related information.Payment by mailSend your Macy&#x27;s payment and account number to:Macy’s Credit Card Payments PO Box 9001094 Louisville, KY 40290-1094 Macy&#x27;s American Express Account Payments PO Box 9001108 Louisville, KY 40290-1108 Express Payments Attn: Consumer Payment Dept. 6716 Grade Lane Bldg. 9, Suite 910 Louisville, KY 40213Payment in storeYou can use cash, check, debit card, or money order to pay your bill at any register in any Macy’s store. <a href="https://www.macys.com/shop/store/search">Find A Store</a>We do not accept credit cards or gift cards as payment on your Macy&#x27;s Credit Card or Macy&#x27;s American Express® Card. At this time, debit cards are only accepted as payment in store.<a href="#top">Back To Top</a>