Macy's Customer Service

Sign in to my account

Here’s how to sign in to your account:

Select Sign In
Input your email address and password
Select the Sign In button

Add my Macy's Credit Card to my account

To pay online, view your account balance, view billing statements, and more, you'll need to add your Macy's Credit Card or Macy's American Express® Card to your macys.com account using your account number, your name as it appears on your card or statement, the card’s security code and the last four digits of your Social Security number.

Select My Account from the drop-down menu and sign in
In the Macy’s Credit Card section, select the Add Macy’s Card button
Complete your information as requested, then select the Add Card button
Set up your security questions, then select the Save button
You can also set up the Go Paperless option at this time

Watch this video to learn more about adding your card to your account.

Pay my bill online

Once you’ve added your Macy’s Credit Card to your account and you’re signed in:

Select My Account
Select Macy’s Credit Card
Select the Make A Payment button
Select your payment amount, payment date, and payment source, then select the Continue button
On the next screen, verify your information and select the Authorize button

Please note: Payments may take up to 3 days to appear on your account. At this time, debit cards are not accepted for online payments.

Watch this video to learn more about paying online.

View my account balance online

Once you’ve added your Macy’s Credit Card to your account and you’re signed in, select Macy’s Credit Card .

Here you can view your statement balance, minimum payment due, and payment due date, as well as other information related to your Macy's account.

View my billing statement online

Once you’ve added your Macy’s Credit Card to your account and you’re signed in:

Select My Account
Select Macy’s Credit Card
Select the Statements & Recent Activity button
In the Download Statements section, choose the date and format of the statement you want to view or print, then select the Download button

Select the PDF option if you are looking for an image that resembles your traditional statement.

You can view and print up to 12 consecutive months of statements online. To request a copy of statements older than 12 months, contact Credit Customer Service at:

888-257-6757
Mon–Sun: 10AM–10PM ET

Other payment options

Payment by phone

Call Customer Service at:

888-257-6757 Mon-Sun: 10AM-10PM ET

TDD/TTY for the Hearing Impaired: 711
Outside the U.S., Canada and Puerto Rico call collect: 1-727-556-5758

Have your Macy's account number and valid information about your bank deposit account
You can also request statements and other credit card related information

Payment by mail

Send your Macy's payment and account number to:

Macy’s Credit Card Payments
PO Box 9001094
Louisville, KY 40290-1094

Macy's American Express Account Payments
PO Box 9001108
Louisville, KY 40290-1108

Express Payments
Attn: Consumer Payment Dept.
6716 Grade Lane
Bldg. 9, Suite 910
Louisville, KY 40213

Payment in store

You can use cash, check, debit card, or money order to pay your bill at any register in any Macy’s store. Find A Store

We do not accept credit cards or gift cards as payment on your Macy's Credit Card or Macy's American Express® Card. At this time, debit cards are only accepted as payment in store.