Report any suspicious or fraudulent activity on your Macy's account right away by calling us at 1-888-257-6757 or sign-in to My Account on macys.com.

After you report the activity, let us take it from there. Please allow up to 2-3 billing cycles for us to complete our investigation. We will contact you if additional information is needed.

If you are asked to send additional information, please email it to [email protected].