Help Center

How do I dispute Unauthorized or Fraudulent charges on my Macy's Account?
Report any suspicious or fraudulent activity on your Macy's account right away by calling us at 1-888-257-6757 or sign-in to My Account on

After you report the activity, let us take it from there. Please allow up to 1-2 billing cycles for us to complete our investigation. We will contact you if additional information is needed.

If you are asked to send additional information, please send it via:

Mail : Fraud Investigations Dept.

PO Box 6778

Sioux Falls, SD 57117-6778

Fax : (800) 417-2698