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How do I dispute Unauthorized or Fraudulent charges on my Macy's Account?
Report any suspicious or fraudulent activity on your Macy's account right away by calling us at 1-888-257-6757 or sign-in to My Account on macys.com.


After you report the activity, let us take it from there. Please allow up to 1-2 billing cycles for us to complete our investigation. We will contact you if additional information is needed.


If you are asked to send additional information, please send it via:


Mail : Fraud Investigations Dept.

PO Box 6778

Sioux Falls, SD 57117-6778

Fax : (800) 417-2698