Report any suspicious or fraudulent activity on your Macy's account right away by calling us at 1-888-257-6757 (TTY: 711) or sign-in to My Account on macys.com.

After you report the activity, let us take it from there. Please allow up to 2-3 billing cycles for us to complete our investigation. We will contact you if additional information is needed.

If you are asked to send additional information for suspected fraud, please email us [email protected].

If you are asked to send additional information for a disputed item on your bill, please email us [email protected].