If you believe the balance of your Macy's Gift Card is incorrect, Macy's would be happy to review your gift card balance once you have completed the following steps:
1. Print and complete a Gift Card Balance Dispute Form
2. Provide a copy of the front and back of the Gift Card with your dispute form
3. Include a valid proof of purchase for the Gift Card
4. Email the above documents to [email protected]
Please note that only requests submitted with the proper documentation will be accepted. Due to privacy and security concerns, Macy's does not accept online claim requests without a copy of the front and back of the Gift Card.
If you have any further questions or need additional assistance, please contact the Gift Card department at 1-800-511-2752. They are available Monday through Saturday from 9AM - 12AM ET and Sunday from 9AM - 11PM ET. Issues may include:
Please refer to the Terms and Conditions for additional information about your Gift Card.