Help Center

How do I check out online?

Once you have all the items you want in your Bag, the next step is to proceed to Checkout. Follow the steps below:

In your Shopping Bag, verify your ordered merchandise

The top section of the screen will display the merchandise you're ordering. Verify that:

  • Size(s) are accurate
  • Color(s) are correct
  • Quantities are accurate

Sign in to your profile

  • If you have a profile, your information will be auto-filled
  • If you don't have a profile, you can continue as a guest

Enter your promo code
In the Offers section of your Bag, enter a promo code, if applicable, or choose your best offer and select the Apply button.

  • If you don't have a promo code, view our Deals & Promotions to see if your order qualifies
  • Only one promo code can be used per order

Go to Checkout

Select the Proceed To Checkout button.

Input/verify your shipping information

  • If necessary, enter or add shipping information for your order. Enter your shipping information clearly, making sure you omit periods and hyphens. If the billing/ship-to address contains any special character, such as # or -, it will be necessary to omit these from the address
  • In the Shipping Options section, choose your shipping preference

Input applicable gift options
In the Gift Options section, choose if you want a gift message and/or gift box and if you want to hide the prices on the packing slip. Select the Save button once you've made your choices.

Input gift card information

In the Apply Gift Cards section, enter any applicable gift cards. Select the Apply Gift Card button once you're finished.

Input/verify payment
In the Payment section, choose either the Credit card or PayPal button

  • If you have more than one credit card in your Wallet, you can choose the default card or switch to another card
  • If you choose the PayPal button, input your info as directed
  • If you're checking out as a guest and you're using your Macy's American Express Card, you must use the 4-digit code on the front of the card as the security code

Input/verify contact information

Contact info (phone number and email address) is required so that we can notify you of your order status.

Review your order

This is your last chance to confirm your selections.

  • Review your order and make any necessary changes
  • Select the Place Order button to confirm your order

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