You'll need to add your Macy's Credit Card or your Macy's American Express® Card to your macys.com profile to change your billing address. If you need help adding your card, please click here.
Note: If you update your address, certain account features may be temporarily unavailable for your security.
If you are not signed in, start by clicking "Sign In" at the top right or click: Sign In
Please note the steps outlined in this section update your billing address for your purchase profile on macys.com only. To update your billing address for your Macy’s Credit Card account, please follow the steps outlined in “How do I Update my Billing address for my Macy’s Credit Card?”
Sorry, you have been unable to update your billing address using our website.
You can also change your credit card billing address by contacting our customer care center at 1-888-257-6757 (TTY: 711) during business hours 9:00 AM - 12:00 AM ET - 7 days a week.
Update Email Address on .com Profile:
Update Email Address on Citi Profile:
Update Phone Number on .com Profile:
Update Phone Number on Citi Profile:
You can also change your credit card billing address through the following method:
Call Customer Service at 1.888.257.6757 (TTY: 711) during our business hours 9:00 AM - 12:00 AM, ET, 7 days a week.
Please note: Password must be 7-16 characters and can include specials characters with the exception of (. , - | \ =) or spaces.
If you requested a new password but didn't receive your password-reset email:
Double-check that the email address associated with your Macy's account is correct. You may want to try another email address that could have been used when you set up your account.
If you received a password reset email from Macy's but did not request it, please notify us by clicking the "please let us know" link in the password reset email.
Immediately reset your password. If you see any unusual activity associated with your account, please contact Customer Service.