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How do I activate my online account?

You may have started creating a macys.com account in store or by phone. To complete the setup:

  • For a link to activate your account, look for an email from us entitled Here's how to activate your account or a text message from 38764
  • Click the link we sent you, fill out and submit the online form, and then your account will be activated

If you haven't received a link from us, request another one on the Create Account page by entering your email address and clicking the Activate Here link.