Help Center

How can I get a price adjustment?

Please email us at [email protected] to request a price adjustment and we'll respond within 48 hours.

  • Price adjustments can only be made within 10 days of your purchase and only if the original purchase was made without a promotion code applied
  • You will be refunded the difference in price to your original form of payment

Please include:

  • Email address
  • First and Last Name
  • Daytime Phone
  • Reason for Inquiry: Price or Promotion Adjustment

Please note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or 3rd parties. Only requests submitted directly by a customer will be accepted.