If an item is further reduced in price within 10 days of the order date, Macy’s will price match on our advertised price.
If you purchased your item online:
Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a EST (holiday exceptions may apply).
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Call us at 1-800-289-6229, Monday - Sunday, 8am - 10pm ET (holiday exceptions may apply).
Purchase was made in a store:
If your purchase was made in-store and you're requesting a price adjustment, you'll need to visit a local Macy's store for the refund. This ensures that the adjustment can be processed correctly.
We recommend bringing your receipt with you to make the process as smooth as possible.
For Furniture and Mattress Sales Price Adjustments please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible Monday - Sunday, 8am - 10pm ET (holiday exceptions may apply).
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Call us at 1-888-822-6229, Monday - Sunday, 8am - 10pm ET (holiday exceptions may apply).
To qualify for a sale price adjustment, the sale price adjustment needs to be submitted NO LATER than 10 days:
Please have your salescheck number and items to adjust ready.
For your protection, please do not send us your account number.