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How do I request a Price Adjustment?
Holiday Best Price Guarantee Adjustment Policy 12/1/24 - 12/25/24

We're updating our price adjustment policy this holiday season to give you the peace of mind that you're getting the best price of the season. If an item is further reduced in price within 25 days of when you purchased it - Macy’s will price match on our advertised price, for purchases made between 12/1/2024 and 12/25/2024


  • All price adjustment requests must be submitted by December 25, 2024.
  • Orders placed after December 25, 2024 will follow the standard 10 day price adjustment policy.
  • The new sale price cannot be honored in addition to any previously applied promo codes or discount offers.
  • You will be refunded the difference in price to your original form of payment.
  • Items shipped and sold directly by our Digital Third Party Sellers or Direct from Vendor partners are not eligible for price adjustments.
  • Note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or third parties. Only requests submitted directly by a customer will be accepted.



Did the merchandise you just bought go on sale? We would be more than happy to help you.

  • If an item is further reduced in price within 10 25 days (for our Holiday Best Price Guarantee) of when you purchased it. Macy’s will price match on our advertised price, for purchases made between 12/1/2024 and 12/25/2024

    • The new sale price cannot be honored in addition to any previously applied promo codes or discount offers.
    • You will be refunded the difference in price to your original form of payment.
    • Items shipped and sold directly by our Digital Third Party Sellers or Direct from Vendor partners are not eligible for price adjustments.
    • Note: Due to customer privacy and security concerns, Macy's does not accept price adjustment requests submitted via applications or third parties. Only requests submitted directly by a customer will be accepted.




  • Please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a EST (holiday exceptions may apply).

    -or-

    Call us at 1-800-289-6229 9a-12a EST (holiday exceptions may apply).

    • Please have your order number and the item(s) to adjust ready.

  • For Furniture and Mattress Sales Price Adjustments please chat with us to request a price adjustment. A "Chat Online" link is located at the bottom of this page. The chat link is visible 9a-12a EST (holiday exceptions may apply).

    -or-

    Call us at 1-888-822-6229 9a-10p EST (holiday exceptions may apply).

    To qualify for a sale price adjustment, the sale price adjustment needs to be submitted NO LATER than 10 days:

    • White Glove, In-Home, & Room of Choice - 10 days from date of delivery for your purchase
    • Parcel from Warehouse - 10 days from date shipped from the warehouse for your purchase
    • Parcel from Vendor - 10 days from date shipped from the vendor for your purchase

    Please have your salescheck number and items to adjust ready.

    For your protection, please do not send us your account number.