<p>You&#x27;ll need to add your Macy&#x27;s Credit Card or your Macy&#x27;s American Express® Card to your macys.com profile to dispute a charge. If you need help adding your card, please <a href="http://customerservice-macys.com/articles/how-do-i-add-my-macys-credit-card-to-my-existing-macyscom-account/">Click Here</a></p><ul><li>Select <a href="https://www.macys.com/account/myaccount?FromSignin=true">My Account</a> and log in to your account with your email address and password</li><li>Select the credit summary link under the Macy&#x27;s Credit Card section</li><li>Select the &quot;I want to…&quot; drop-down box on the top right-hand side of the page and choose: Dispute a Charge</li><li>Review account activity, select unauthorized transaction(s), follow the prompts, and submit</li><li>A status email will be sent when the dispute is complete</li></ul><p>Please allow at least 6 weeks for a resolution.</p>