Help Center

How can I dispute a charge on my Macy’s Credit Card?

You'll need to add your Macy's Credit Card or your Macy's American Express® Card to your profile to dispute a charge. If you need help adding your card, please click here .

  • Select My Account and log-in to your account with your email address and password
  • Select the credit summary link under the Macy's Credit Card section
  • Select the "I want to…" drop down box on the top right hand side of the page and choose Dispute a Charge
  • Review account activity, select unauthorized transaction(s), follow the prompts, and submit
  • A status email will be sent when dispute is complete
Please allow at least 6 weeks for a resolution.