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Go to Macy's e-gift cards online and follow these directions:

• Select your favorite design
• .Enter the dollar value you would like to give or choose from the pre-selected values shown
• Enter the recipient's email address 
• Fill out the form with the name of your recipient, your name, and your gift message
• Click the “Add To Bag” button

Note: Macy's e-gift card purchases do not apply toward promotional offers.

Delivery information

Macy's e-gift cards are delivered via email within 24 hours of purchase. If your recipient hasn't received your e-gift card within that time:

• Verify that the email address was entered correctly 
• Ask the recipient to check their junk mail/spam folder
• If the email was not received, chat with us using the link located at the bottom of this page.

Macy's e-gift cards can be redeemed at any Macy's store or online.

For in-store redemption:

• Print out your unique e-gift card barcode by clicking GET BARCODE in your e-gift card email.
• Present this barcode to a Store Colleague when you're ready to check out.

For online desktop and mobile redemption:

• Select “Apply Gift Cards” at Checkout
• Enter the first 15 digits of the e-gift card number as it appears in your email into the Card Number field, then enter the remaining digits into the CID field
• After entering the characters shown, select the “Apply Gift Card” button
• Your order confirmation email will display the redeemed gift cards as “EGC” in the payment methods section

Note: If you have more than five gift cards to apply, chat with us using the link located at the bottom of this page for assistance.

To verify the balance on your Macy's e-gift card, you can do one of the following:

You can check your e-gift card balance online

• During online Checkout, enter the e-gift card number in the Apply Gift Cards section
• Scan the printed e-gift card barcode in store at a price-checker terminal
• Call the Gift Card Hotline at 800-511-2752

Macy's E-Gift Card Terms and Conditions

For balance inquiry, call 1-800-511-2752 or go to macys.com/gcbal. This e-gift card is redeemable only for merchandise and in-store services at Macy’s, Macy’s Backstage, Market by Macy’s and macys.com (U.S. only); it may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy’s reserves the right to decline e-gift cards from unauthorized sellers, including auction sites. This e-gift card may be placed on hold or rejected if fraud is suspected. Protect this e-gift card: you are responsible if it is lost or stolen. Lost or stolen e-gift cards will only be replaced with proof of purchase and only for the value shown on our records. This e-gift card is issued by Macy’s Retail Holdings, LLC and is required for all inquiries. Your macys.com e-gift card never expires.
Never share an e-gift card number or 4-digit security code with anyone you don’t know.

Tips to Protect Yourself From Common Gift Card Scams
Cybercrime and fraud scams are a real and growing issue. Without knowing the facts, anyone, at any age, can become a victim.
Macy’s gift cards can only be used at Macy’s, Macy’s backstage, Market by Macy’s, and macys.com

• No legitimate government entity, including the IRS, Treasury Department, FBI, or local police department, will accept any form of gift cards as payment
• Other businesses do not accept payments in the form of Macy’s gift cards. Macy’s gift cards cannot be used to pay for utility bills, hospital bills, computer repairs, bail, or taxes.
• Treat your gift card the same as a credit or debit card.
• Never share gift card account numbers or 4-digit security code from the back of the card with anyone you don’t know.
• If you get a call from a stranger who says that a loved one is in trouble and asks you to provide gift card numbers to help them, hang up and contact your loved one directly.
• Do not purchase, sell, or check your balance on resellers or unauthorized websites.
• Don’t always trust your caller ID. Scammers can manipulate a caller ID to look like a legitimate company or government agency.

If you think you’ve been the victim of a gift card scam, report it to the Internet Crimes Complaint Unit with the FBI at https://ef.ic3.gov/default.aspx
For more information on common scams and crime, refer to the FBI website https://www.fbi.gov/scams-and-safety/common-scams-and-crimes

Open the Macy's app and enter "Macy's e-gift card" into the search bar. Once the page populates:

• Select your favorite design
• Enter the dollar value you would like to give or choose from the pre-selected values shown
• Enter the recipient's email address
• Fill out the form with the name of your recipient, your name, and your optional gift message
• Select the “Add To Bag” button 

Note: E-gift card purchases do not apply toward promotional offers.

Delivery Information 

Macy's e-gift cards are delivered via email within 24 hours of purchase. If your recipient hasn't received your e-gift card:

• Verify that the email address was entered correctly
• Ask the recipient to check junk mail/spam folder
• If the email still hasn't been received, please chat with us, using the link located at the bottom of the page.
  

Do you still need help?

Chat Online 

Learn more about Macy's gift cards

Macy's gift cards can be purchased at any Macy's store or online at macys.com. Benefits include:

• Free Shipping
• No expiration date
• A variety of designs to choose from 
• Can be used at any Macy's store and online
• Available in increments of $10-$1,000

Check out the Macy's gift card selection

Learn more about Macy's e-gift cards

Macy's e-gift cards can be purchased online at macys.com. Benefits include: 

• A quick and easy way to send a gift
• Can be personalized with a message 
• Arrives via email within 24 hours
• Can be used at any Macy's store and online
• Available in increments of $10-$1,000

Check out Macy's e-gift card selection

How to purchase Macy's gift cards

Macy's gift cards can be purchased at any Macy's store or macys.com
Note: Reloading gift cards can only be done in stores. Purchasing gift cards does not apply toward promotional offers.

Shipping & delivery information 
Macy's gift cards ship free via USPS and can't be shipped to PO Boxes or APO/FPO addresses. If they are sent via Premium Shipping, tracking information through UPS Next Day will be included.

Redeeming a Macy's gift card
Macy's gift cards can be redeemed at any Macy's store or online at macys.com. 

For in-store redemption, present your gift card to a Store Colleague when you're ready to check out. 

For online desktop and mobile redemption:

• Select “Apply Gift Cards” at Checkout
• Enter the 15-digit gift card number as it appears on the back of your card into the Card Number field and enter the 3- or 4-digit security number with no spaces into the CID field (you may need to remove the tab on the back of the card to reveal the security number).
• After entering the characters shown, select the Apply Gift Card button 
• Your order confirmation email will display the redeemed gift cards as “EGC” in the payment methods section.

Note: All gift cards must be submitted before entering a credit card. Up to five gift cards may be applied toward one order. If you have more than five gift cards to apply, call Customer Service at 800-289-6229 for assistance.

Lost Macy's gift card

If your card is lost, provide proof of purchase and we will issue you a new card valued at the current recorded balance.
Note: For your protection, counterfeit detection devices are in use at Macy's. 

Returning a Macy's gift card

In order to return a Macy's gift card: 

• The full value must still be on the card
• Take your gift card and receipt to a Macy's near you and see a Store Colleague to receive your refund 
• The full amount of the gift card will be credited to the buyer’s original form of payment
• If the gift card was purchased using a Macy's Credit Card, please allow 3-5 business days for the credit to be processed. If it was purchased using a third-party credit card, it may take a few days to reflect on your account.

For balance inquiries or to check receipt, call 1-800-511-2752 or go to macys.com/gcbal. This card is redeemable only for merchandise and in-store services at Macy’s, Macy’s Backstage, Market by Macy’s, and macys.com (U.S. only); it may not be redeemed for cash (except as required by law) or applied as payment or credit to any credit card account. Macy’s reserves the right to decline gift cards from unauthorized sellers, including auction sites. This card may be placed on hold or rejected if fraud is suspected. Protect this card: you are responsible if it is lost or stolen. Lost or stolen cards will only be replaced with proof of purchase and only for the value shown on our records. This card is issued by Macy’s Retail Holdings, LLC and is required for all inquiries. Your Macy’s gift card never expires

.
Never share a gift card number or 4-digit security code with someone you don’t know.

Tips to Protect Yourself From Common Gift Card Scams
Cybercrime and fraud scams are a real and growing issue. Without knowing the facts, anyone, at any age, can become a victim.
Macy’s Gift Cards can only be used at Macy’s, Macy’s backstage, Market by Macy’s and macys.com.

• No legitimate government entity, including the IRS, Treasury Department, FBI or local police department, will accept any form of gift cards as payment
• Other businesses do not accept payments in the form of Macy’s Gift Cards. Macy’s Gift Cards cannot be used to pay for utility bills, hospital bills, computer repairs, bail or taxes
• Treat your gift card the same as a credit or debit card.
• Never share gift card account numbers or 4-digit security code from the back of the card with someone you don’t know. 
• If you get a call from a stranger who says that a loved one is in trouble and they ask you to provide gift card numbers to help them, hang up and contact your loved one directly.
• Do not purchase, sell, or check your balance on Reseller or unauthorized websites 
• Don’t always trust your caller ID. Scammers can manipulate a caller ID to look like a legitimate company or government agency 

If you think you’ve been the victim of a gift card scam, report it to the Internet crimes complaint unit with the FBI at https://ef.ic3.gov/default.aspx
For more information on common scams and crime, refer to the FBI website https://www.fbi.gov/scams-and-safety/common-scams-and-crimes

Check your gift card on your phone

• Call the Gift Card Customer Service Team at 1-800-511-2752 and have your card number and CID number ready to provide
• Scan your Macy’s gift card at any price scanner for your balance. The security code must be scratched off before scanning. See any in-store Colleague for help.

Note: Please review Macy’s Gift Card Fraud Prevention before providing your gift card number or CID number to anyone you don’t know.

Check your gift card online 
• Click click here to check your gift card balance online
• Enter the 15-digit gift card number and 3- or 4-digit CID number (check under scratch-off panel on back of card)
• If you're having trouble verifying the images in the security check or the security captcha is not accepted, clear your browsing history, cookies, and other site data before re-entering the security captcha
• If there are more than 2 attempts to enter a gift card, it will be placed on a 24-48 hour security hold

Check your Corporate Gift Cards

For more information regarding corporate sales please click click here